Lead Service Engineer/Specialist

Overview

Provides on‑site service, support, and maintenance for control systems, ensuring SLAs

Key Responsibilities

• on-call
• incident response
• control maintenance
• system upgrades
• network configuration
• instrumentation calibration

Tasks

-During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls. -Support sales teams during customer meetings -Troubleshoot installation discrepancies -Perform regular inspections, maintenance, and software updates of control systems -Assist with developing commissioning test plans and documentation updates/redlines -Promptly respond to incidents, outages, and service disruptions to maintain SLAs -Participate in point-to-point loop checks -Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends -Create instrument lists by examining P&ID drawings -Draft system documentation from templates -Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems -Assist with developing training documentation/presentation on operations and maintenance of system -Implement system upgrades and enhancements to improve efficiency and performance -Install project software and configuration onto site systems -Identify and address system malfunctions or inefficiencies -Identify future sales opportunities with customer contacts -Participate in customer design review meetings -Provide technical support for service technicians -Assemble development system using project hardware and computers -Works in a supervised role and/or with a team at a customer site -Participate in functional tests of all systems -Configure networks to interface with equipment. -Assist is customer demonstrations and acceptance testing -Collaborate with technical teams to resolve critical incidents quickly and efficiently -Serve as a technical contact for customers -Compile submittal and procurement documentation for controls and instrument hardware -Inspect completed support requests -Perform instrumentation and software calibration and tuning -Maintain relationships with existing customers

Requirements

• 3+ years
• bacnet
• python
• vmware
• plc
• bachelor's

What You Bring

-3 + years of experience in at least one applicable controls platform: -Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers -Presence at customer locations and travel required. Variable by geographical location -Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight -Understanding of sequence of operations and P&IDs for HVAC and plant utilities. -Knowledge of Kepware OPC server, ThinManager, VMware is preferred. -Configure DDC, PLC and/or DCS control algorithms -Other useful technologies include: Scripting languages (VBA, Python, etc.) -Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities. -Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS -Experience with functional testing, including the ability to create, maintain, and execute test plans. -Experience with specifying instrumentation and control valves for HVAC systems -Basic understanding of mechanical and electrical systems found within customer environment. -Basic understanding of HVAC systems in large building automation systems. -Education – Bachelor’s degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience. -Controls Experience: Tridium: Niagara N4 -Configure user interface and HMI screens

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About Rovisys Building Technologies

-designs and implements advanced automation and control systems for buildings. -focus on energy-efficient solutions to optimize operations in commercial and industrial spaces. -expertise spans projects like smart HVAC systems, energy management, and building performance monitoring. -partners with building owners and facility managers to integrate cutting-edge technologies for efficiency and sustainability. -leverages deep knowledge of building systems to deliver tailored solutions for clients' specific needs. -notable projects include multi-building systems for large-scale commercial complexes and cutting-edge residential smart home solutions. -systems help clients reduce costs, enhance comfort, and ensure greater environmental responsibility.

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