Customer Service Representative

Overview

Provide customer support, order processing, and issue resolution for outdoor living products.

Key Responsibilities

• order entry
• payment processing
• delivery coordination
• record management
• quote preparation
• customer support

Tasks

-Issue credits or debits accurately when applicable -Enter orders into system for billing and delivery -Coordinate delivery schedules with dispatch -Receiving cash payments and running credit card approvals and check approvals -Printing and distributing e-mailed customer purchase orders -Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes -Assisting walk-in counter customers -Taking sales orders from sales representatives and customers by phone, radio, email and text message -Assist customer with product questions, ordering, order tracking, complaints and problems -Retrieve needed information for credit department -Keep merchandise and sales brochures stocked on shelves -Prepare quotes and coordinates mailings of literature and samples -Answering incoming calls and managing voice mails

Requirements

• microsoft office
• high school
• multi-line phone
• detail-oriented
• basic math
• problem solving

What You Bring

-Attention to detail -Strong phone and verbal communication skills along with active listening -Ability to multi-task -High school diploma / equivalent or a comparable combination of education, experience or training in related field -Good organizational and problem-solving skills -Experience with multi-line phone system -Proficient in Microsoft Office Suite -Experience within the Paver or Masonry business a plus, but not mandatory -Good with basic math

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Benefits

-Group retirement savings program -Health and wellness programs -Highly competitive base pay -Comprehensive medical, dental and disability benefits programs

About Crh

-Specializes in aggregates, asphalt, cement, concrete, and other construction materials. -CRH’s history includes significant acquisitions that expanded its global presence and reach. -Key projects span residential, commercial, and infrastructural developments, contributing to landmark buildings worldwide. -Known for its leadership in infrastructure, CRH provides essential products for roads, bridges, and urban developments. -The company’s diverse product range supports the construction of both public and private sector projects.

Sector Specialisms