Reactive Scheduler

Overview

Allocate emergency wastewater jobs, schedule engineers, ensure SLA compliance.

Key Responsibilities

• work allocation
• compliance checks
• risk management
• emergency response
• resource optimisation
• scheduling

Tasks

-Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes. -Be aware of all Lanes Group policies and your responsibilities towards them. -To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur. -To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required. -Anticipate future operational or compliance risks, mitigating or escalating as required. -To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved. -To allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Southern Water. -Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard. -Establish positive and productive client relationships, ensuring regular, constructive two-way communication. -Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working. -Ensure all resources are utilised effectively - maximising output whilst minimising cost. -Comply with health and safety standards. -To give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner. -To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract. -To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.

Requirements

• interpersonal
• microsoft 365
• stakeholder management
• multitasking
• communication

What You Bring

-Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network -Have basic knowledge of Microsoft 365 -Have the ability to deal with people at different levels -Multi-task, prioritise, work under pressure and on own initiative -Have solid communication skills (both written and verbal) with professional telephone etiquette

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About Lanes Group

-It grew through strategic acquisitions and expansion into new service areas. -It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance. -Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways. -Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

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