Assistant Manager - Relationship Management - Dubai Holding Real Estate

Overview

Manage VIP client relationships and ensure seamless property service delivery

Key Responsibilities

• property inspections
• client communication
• vip management
• process improvement
• sla compliance
• payment follow-up

Tasks

The Job holder will be responsible for the management of high-profile client experiences by ensuring excellent service standards. Provide support in handling VIP customer requests across the Company ecosystem, help build strong relationships and contribute to delivering personalized experiences. -Oversee and coordinate property inspections, snagging processes, and key handover schedules. -Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns. -Proactively communicate with clients before issuing legal notices for overdue payments or property terminations. -Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction. -Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process. -Handle inquiries and concerns promptly, ensuring client satisfaction and retention. -Build and maintain long-term relationships with high-value clients, serving as their primary point of contact. -Contribute to the continuous refinement of customer service strategies and VIP experience initiatives. -Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey. -Identify opportunities for process improvements, personalized engagement, and operational efficiencies. -Develop and maintain detailed customer profiles to personalize services and anticipate client needs. -Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service. -Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience. -Follow up on overdue payments, ensuring timely settlements within agreed timelines.

Requirements

• bachelor's
• crm
• customer service
• negotiation
• crm diploma
• real estate

What You Bring

-Bachelor’s degree in business management; Real Estate, hospitality or a related field. Master’s degree preferred -Key skills include excellent communication, problem-solving, stakeholder management, and proficiency in CRM tools. -The ideal candidate should have 2-4 years of experience in customer service management, especially with high-value or VIP clients, preferably in real estate or luxury services. -The role requires the ability to build rapport, manage multiple tasks, work in fast-paced environments, and possess strong organizational, negotiation, and conflict resolution skills. -Attention to detail and proficiency in English and the native language are essential. -Advance diploma in customer relationship management / Certificate in customer relationship management – Preferred -Must possess a strong understanding of real estate transactions and customer service operations and be able to handle high-net-worth clients, resolve issues, and drive loyalty.

People Also Searched For

Benefits

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services. At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

About Dubai Holding

-A driving force behind Dubai's urban transformation, shaping the skyline and experience of the city. -A leading investment powerhouse with diverse holdings in real estate, hospitality, and leisure, creating world-class developments. -Key projects include iconic landmarks like the Jumeirah Beach Hotel and Dubai Internet City, shaping Dubai's global reputation. -Their expertise spans commercial, residential, and mixed-use real estate developments, fueling Dubai's rapid expansion. -In addition to urban developments, brings entertainment and leisure innovations with attractions like global resorts. -Investing in future-driven projects, pushes the boundaries of smart cities and sustainable development. -Collaborates with global partners to bring cutting-edge technologies to its properties and projects. -A rich history of successful projects, continues to lead by redefining lifestyle and business opportunities.

Sector Specialisms