Customer Experience Coordinator

Overview

Manage FM helpdesk enquiries, resolve issues, and ensure service quality.

Key Responsibilities

• enquiry management
• issue resolution
• complaint handling
• kpi monitoring
• service improvement

Tasks

-Manage and respond to FM enquiries across phone, email, and digital channels -Collaborate with internal teams to troubleshoot and resolve service issues -Resolve complaints and feedback at first contact or escalate appropriately -Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction -Support daily routines and contribute to continuous service improvement

Requirements

• fm operations
• corporate clients
• fast-paced
• communication
• time management
• multitasking

What You Bring

-Familiarity with FM operations and large corporate clients (nice to have, not required) -Experience in fast-paced environments (nice to have, not required) -Clear and confident communication skills -Strong time management and multitasking abilities

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Benefits

-Referral scheme -Career Development: Extensive growth and advancement opportunities -Dress Down Fridays: Casual attire to wrap up the week -Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts -Pension plan (up to 7% employer match) -Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked -Comprehensive Benefits: -Free Onsite Parking: Hassle-free commuting -Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave -Employee assistance program -Life assurance -Competitive Salary: Reflecting your skills and experience

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms