Customer Service Representative

Overview

Handle high-volume customer calls, resolve issues, and maintain records for transportation services.

Key Responsibilities

• call handling
• database knowledge
• issue resolution
• record keeping
• customer service
• process improvement

Tasks

-Answer 100+ routine and non‐routine customer calls daily. -Acquire a working knowledge of our database. -Quickly and accurately identify/assess individual needs and take action to satisfy those needs. -Resolves service problems by clarifying the customer's complaint; determining the cause -Develop a strong team work ethic. -Provide information about products and services. -Must follow all company rules and procedures. -Consistently meet established productivity, schedule adherence and quality standards. -Maintains customer records by updating account information. -Provide face-to-face customer service with walk-in customers. -Promote positive customer relations with customers and coworkers. -Follow communication procedures, guidelines and policies. -Make suggestions on improving/streamlining workflow processes and enhancing profitability.

Requirements

• high school
• spanish
• microsoft office
• customer service
• interpersonal
• detail‑oriented

What You Bring

-High school diploma or general education degree (GED) -Bilingual Spanish a plus -Be energetic, self‐motivated and quick‐thinking -Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment -Customer Service Experience a plus -Ability to apply common sense understanding to carry out detailed written or oral instructions -Ability to read and comprehend normal instructions, correspondence and memos -Be detail‐orientated, and efficient and possess superior written and verbal communication -Must be able to organize and write correspondence and memos in a logical/methodical manner -Must possess strong interpersonal skills -Excellent attendance and punctuality -Excellent computer skills required, including knowledge of various Microsoft Office programs -Ability to present information in one‐on‐one situations to customers/clients of the organization -Communicate with a variety of people across various levels both within the organization. -Excellent phone etiquette -Have compassion and empathy for customer situations -Excellent verbal communication skills -Ability to deal with customers in a courteous, polite and professional manner at all times. -Have excellent customer service skills, and the ability to build and maintain customer relationships -Enjoy providing prompt and timely service to our clients -Ability to deal with problems involving a few concrete variables in standardized situations

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About Viaplus

-is a leading player in the infrastructure and technology services industry, known for its innovative approach to solving complex challenges. -has been at the forefront of delivering large-scale infrastructure projects that span a variety of sectors including energy, utilities, and water resources. -specializes in creating sustainable, efficient, and scalable solutions tailored to its clients' needs. -has a commitment to leveraging cutting-edge technology and engineering expertise, making it a trusted partner for both public and private sector clients. -is recognized for its dynamic and agile approach to delivering projects on time and within budget, ensuring high-quality standards and client satisfaction. -has grown steadily, earning a strong reputation for its ability to integrate technological innovation with infrastructure expertise, ensuring future-ready solutions. -has become synonymous with excellence in large-scale infrastructure development, from complex transportation systems to sustainable energy projects.

Sector Specialisms