Director, GTM Change Management

Description

• Contribute to executive and board-level narratives that reflect transformation progress and impact
• Ensure front line teams are equipped with the “how” of change through scalable enablement strategies
• Leverage feedback, analytics, and external benchmarks to refine storytelling and change management approaches
• Support the launch of new operating models, sales plays, and use cases by aligning messaging and engagement strategies
• Partner with Program Management and Strategy leads to ensure cohesive delivery across transformation workstreams
• Develop and deliver overarching change narratives aligned to GTM strategy and CRO priorities
• Create role-based “day-in-the-life” views to illustrate how change will impact frontline teams
• Facilitate stakeholder engagement through structured communications, forums, and feedback loops
• Coach team members to strengthen strategic thinking, business acumen, and executional discipline
• Support the design of future-state experiences that drive clarity, confidence, and engagement
• Contribute to the build-out of the GTM Transformation team of the future
• Champion a culture of agility, transparency, and enterprise-first thinking
• Align messaging across Sales, Marketing, and Customer Success to ensure consistency and relevance
• Champion a culture of transparency, inclusion, and enterprise-first thinking
• Track adoption metrics and feedback to continuously improve change delivery
• Act as a trusted advisor to GTM leaders, helping shape the tone, timing, and delivery of change communications
• Translate complex transformation programs into clear, engaging communications for global audiences
• Maintain a library of reusable assets, frameworks, and playbooks to support future transformation efforts
• Partner with GTM leaders to ensure messaging reflects regional and functional nuances
• Collaborate with Enablement to embed change into CRO cadences, training, and communications

Requirements

• Experience: Solid / 7+ years in change management, strategic communications, or enablement roles, ideally within global, matrixed organizations
• Collaboration & Influence: Strong stakeholder engagement and relationship-building skills across all levels
• Strategic Communication: Exceptional storytelling skills with the ability to simplify complexity and drive emotional engagement
• Education: Bachelor’s degree in Communications, Organizational Development, Business, or a related field or equivalent experience
• Operational Acumen: Understanding of GTM processes and how change impacts Sales, Marketing, and Customer Success
• Change Leadership: Demonstrated success in leading change initiatives from design through adoption
• People management: solid experience of leading, coaching and developing a team of change specialists
• Craft compelling case-for-action messaging that resonates across diverse stakeholder groups
• Tools & Frameworks: Familiarity with change management methodologies (e.g., Prosci, Kotter), and experience with enablement platforms and communication tools
• Industry Exposure: Experience in technology, SaaS, or data centre environments preferred
• Global Perspective: Proven ability to lead change across diverse geographies and cultures, with sensitivity to regional nuances

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance