Customer Support Operative at Taylor Wimpey in Leatherhead, GB, KT22 7DE | Kablio

Role

Description

inspections

remedial works

material sourcing

progress reporting

process improvement

customer engagement

Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
Keeps up to date
May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.
Acts as an inspiring role model across the team in the delivery of great customer service
If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
Keeps the Customer Support Coordinators updated of progress on customer remediation works
Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative

Requirements

city&guilds

driving licence

housebuilding

resilience

independent

flexibility

Qualified City & Guilds carpenter or painter
Able to demonstrate ability to work flexibly, efficiently and reliably
Proven ability to remain calm, measured and resilient in challenging situations
Experience of other trades than carpentry and painting
Clean driving licence.
Always demonstrates positive behaviour when discussing or interacting with customers
Proven ability to work independently, prioritise work and take initiative to find solutions to problems
Previous experience of working in the housebuilding industry

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

One of the UK's leading residential developers, specializing in the construction and sale of new homes across the country, with operations across 22 regional businesses.
With a rich history dating back to the 19th century, the company has established itself as a prominent player in the British housing market.
Offers a diverse range of properties, from compact apartments to spacious family homes, catering to various budgets and lifestyle needs.
Innovative schemes such as the 'Own New Rate Reducer' provide competitive mortgage rates for both first-time buyers and existing homeowners, simplifying the path to purchasing a new home.
Operations extend beyond mere construction, encompassing land acquisition, planning, and development of entire neighborhoods, contributing to local infrastructure and amenities.

Culture + Values

Dedicated Customer Service: Ensuring a smooth and satisfying home-buying experience for all customers.
Quality Assurance: Maintaining high standards in construction, emphasizing quality in materials and workmanship.
Building a Better World: Contributing positively to the environment and society through sustainable practices and community engagement.
Creating Better Communities: Developing thriving communities by integrating local needs and enhancing residents' quality of life.

Environment + Sustainability

2045 Net Zero

Value Chain Target

Committed to achieving net zero across the entire value chain by 2045, validated by the Science Based Targets initiative (SBTi).

2035 Operations

Net Zero Goal

Aiming to reach net zero in operations by 2035, aligning with global sustainability efforts.

2023 Energy Rating

EPC B Homes

Over 90% of homes built in 2023 achieved an Energy Performance Certificate rating of B, showcasing strong sustainability performance.

1.5°C Pathway

Science-Based Target

Net zero target validated against the 1.5°C mitigation pathways by the Science Based Targets initiative (SBTi).

A comprehensive environment and sustainability strategy is in place to reduce environmental impact and promote sustainable development.
Energy-efficient homes are constructed to reduce the environmental footprint and provide long-term cost savings for homeowners.
Features of energy-efficient homes include insulation, energy-efficient walls and windows, 100% low energy light fittings, and energy-efficient appliances.

Inclusion & Diversity

44% Board, 33% Workforce

Gender Diversity Representation

women make up a significant portion of leadership and overall workforce.

10,438 Homes, 23% Affordable

New Homes in UK

this includes homes built in joint ventures in the UK in 2023.

98% Agree

Employee Sentiment

percentage of employees who feel the company prioritize health & safety.

A comprehensive inclusion and diversity strategy promotes equal opportunities, increases representation of underrepresented groups, and fosters an inclusive culture.
Employee resource groups support women, LGBTQ+ employees, and ethnic minorities.
Targets aim to improve diversity in leadership positions and gender balance across all organizational levels.

Articles

2023 Annual Report

Building Communities

Role

Description

inspections

remedial works

material sourcing

progress reporting

process improvement

customer engagement

Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
Keeps up to date
May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.
Acts as an inspiring role model across the team in the delivery of great customer service
If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
Keeps the Customer Support Coordinators updated of progress on customer remediation works
Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative

Requirements

city&guilds

driving licence

housebuilding

resilience

independent

flexibility

Qualified City & Guilds carpenter or painter
Able to demonstrate ability to work flexibly, efficiently and reliably
Proven ability to remain calm, measured and resilient in challenging situations
Experience of other trades than carpentry and painting
Clean driving licence.
Always demonstrates positive behaviour when discussing or interacting with customers
Proven ability to work independently, prioritise work and take initiative to find solutions to problems
Previous experience of working in the housebuilding industry

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

One of the UK's leading residential developers, specializing in the construction and sale of new homes across the country, with operations across 22 regional businesses.
With a rich history dating back to the 19th century, the company has established itself as a prominent player in the British housing market.
Offers a diverse range of properties, from compact apartments to spacious family homes, catering to various budgets and lifestyle needs.
Innovative schemes such as the 'Own New Rate Reducer' provide competitive mortgage rates for both first-time buyers and existing homeowners, simplifying the path to purchasing a new home.
Operations extend beyond mere construction, encompassing land acquisition, planning, and development of entire neighborhoods, contributing to local infrastructure and amenities.

Culture + Values

Dedicated Customer Service: Ensuring a smooth and satisfying home-buying experience for all customers.
Quality Assurance: Maintaining high standards in construction, emphasizing quality in materials and workmanship.
Building a Better World: Contributing positively to the environment and society through sustainable practices and community engagement.
Creating Better Communities: Developing thriving communities by integrating local needs and enhancing residents' quality of life.

Environment + Sustainability

2045 Net Zero

Value Chain Target

Committed to achieving net zero across the entire value chain by 2045, validated by the Science Based Targets initiative (SBTi).

2035 Operations

Net Zero Goal

Aiming to reach net zero in operations by 2035, aligning with global sustainability efforts.

2023 Energy Rating

EPC B Homes

Over 90% of homes built in 2023 achieved an Energy Performance Certificate rating of B, showcasing strong sustainability performance.

1.5°C Pathway

Science-Based Target

Net zero target validated against the 1.5°C mitigation pathways by the Science Based Targets initiative (SBTi).

A comprehensive environment and sustainability strategy is in place to reduce environmental impact and promote sustainable development.
Energy-efficient homes are constructed to reduce the environmental footprint and provide long-term cost savings for homeowners.
Features of energy-efficient homes include insulation, energy-efficient walls and windows, 100% low energy light fittings, and energy-efficient appliances.

Inclusion & Diversity

44% Board, 33% Workforce

Gender Diversity Representation

women make up a significant portion of leadership and overall workforce.

10,438 Homes, 23% Affordable

New Homes in UK

this includes homes built in joint ventures in the UK in 2023.

98% Agree

Employee Sentiment

percentage of employees who feel the company prioritize health & safety.

A comprehensive inclusion and diversity strategy promotes equal opportunities, increases representation of underrepresented groups, and fosters an inclusive culture.
Employee resource groups support women, LGBTQ+ employees, and ethnic minorities.
Targets aim to improve diversity in leadership positions and gender balance across all organizational levels.

Articles

2023 Annual Report

Building Communities