Store Lead

Overview

Support cluster manager to drive sales, team performance, and customer experience.

Key Responsibilities

• customer plans
• team culture
• sales p&l
• margin optimisation
• service experience
• performance review

Tasks

-Develop customer contact plans. -Support the Cluster Manager to deliver a culture of engagement -Collaborate with the Cluster Manager in the nurturing of a high performing sales team to deliver an outstanding customer experience. -Collaborate with the Cluster Manager in the ownership of the P&L with an emphasis on delivering sales, while optimising margin, cost efficiency & protecting against stock/cash losses. -Ensure we maintain a market leading service experience for our customer. -Help ensure stores have the right culture, processes and controls in place. -Collaborate with the Cluster Manager to review performance & review trends.

Requirements

• organised
• detail-oriented
• supervising
• business systems
• customer service
• communication

What You Bring

-Well organised & with an eye for detail. -Proven experience in supervising a store and reviewing people/business performance. -Calm under pressure. -Excellent communication, customer service & interpersonal skills. -Comfortable using business systems.

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Benefits

-Product discounts. -25 days holiday excluding bank holidays. -Competitive Salary (depending on experience). -Company pension. -Employee Assistance Programme. -Employee Life Assurance. -Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more! -Staff discount at Dulux Decorator Centre stores. -Income protection.

About Akzonobel

-From early paint makers to a global coatings powerhouse, the company has a rich history dating back to 1792. -Projects range from residential walls to yacht hulls, aerospace components, and industrial machinery. -Five core businesses—decorative, automotive & specialty, industrial, marine & yacht, and powder coatings—highlight its diverse reach. -An unusual fact: the company produces expandable microspheres used in adhesives and aerospace composites. -A legacy of bold deals includes the 2008 acquisition of ICI and the establishment of its specialty chemicals arm.

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