Office Administrator

Overview

Handles customer calls, schedules, records, and admin tasks for HVAC services.

Key Responsibilities

• troubleshooting
• invoice processing
• customer records
• service scheduling
• customer liaison
• knowledge base

Tasks

-Troubleshoot and resolve customer issues and concerns -Process invoice payments -Provide information about products and services -Answer incoming customer requests and inquiries in a professional & friendly manner -Maintain & update customer records based on interactions -Participate in in-house training on products & services needed by our customers& office software required to fulfill this position -Use hands to type, handle or feel objects or controls; reach with hands and arms. -Schedule service and routine maintenance appointments -Perform work while sitting and/or standing at an individual work station or office -Act as a liaison between customers, technicians, salespersons & management -Develop & maintain a knowledge base of the evolving products & services that benefit our customers

Requirements

• customer service
• admin experience
• communication
• reliability
• rapport
• physical

What You Bring

-Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds. -Work well independently & with integrity in a structured yet relaxed environment -Excellent written and verbal communication skills -Reliable, Year-Round Work -Ability to easily cultivate strong rapport with customers and co-workers -Minimum of 1-year administrative or customer service experience in an office setting is required -Communicate verbally via phone or other communication device. -Ability to stand, walk and sit; talk or hear, both in person and by telephone

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Benefits

-Comprehensive Medical, Dental and Vision Benefits -Company paid short term life insurance -Life insurance -Weekly Paychecks -Employee discounts -Paid Time Off and Paid Holidays -Health savings accounting -Flexible spending account

About Southern Home Services

-Grew rapidly via acquisitions—expanding services into plumbing, electrical and generators under 'One Call. One Company.' -Operates multiple regional brands, serving both homeowners and light‑commercial clients across a dozen states. -Specializing in HVAC repair, installation, ductless systems, generators, plumbing and electrical work. -Noteworthy for preserving acquired brands’ identities while integrating support and resources. -Typical projects include emergency AC repairs, new central cooling installations, and indoor air‑quality upgrades. -Continues aggressive expansion through partnerships and acquisitions in markets like Alabama and Maryland.

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