Service Engineer - CCTV

Overview

Field technical support for CCTV/EAS/RFID systems, handling installation, maintenance, and troubleshooting.

Key Responsibilities

• incident resolution
• technical support
• installation
• solution development
• product validation
• customer satisfaction

Tasks

-Handle Level 2 incident resolution and troubleshooting. -Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service. -Develop and test new solutions. Create manuals and product guides. -Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians). -Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development. -Support field technicians with technology installation and maintenance according to business strategies. -Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements. -Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.

Requirements

• industry experience
• driver's license
• travel
• eas
• rfid
• technical experience

What You Bring

-Previous experience in a related industry. -Full driver's license and willingness to travel. -Previous technical experience in EAS and RFID technology.

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms