Luau General Manager

Overview

Lead Luau show and venue operations, overseeing F&B, staff, finances, and marketing.

Key Responsibilities

• budget management
• marketing campaigns
• staff scheduling
• financial reporting
• safety compliance
• inventory control

Tasks

-Responsible for administering disciplinary actions as necessary. -Evaluate sources of revenue to maximize marketing dollars. -Allocate the marketing budget and oversee marketing and promotional programs. -Responsible to recognize business opportunities and align the team to carry out actions to bring to fruition. -Create and direct effective campaigns to promote the Luau Show and venue which may include social media. -Managing third party services, contracts and agreements to ensure achievement of desired results. -Must work closely and assist the Luau Show staff and F&B staff. -Develops short- and long-term strategic plans and leads efforts to maximize the profitability of the Luau Show and venue. -Provide developmental coaching of direct reports to achieve established goals. -Responsible for the management of ordering supplies and equipment, conducting inventory, and quality control. -Attend all hotel required meetings and trainings. -Oversee safety, risk management, and the overall appearance and functionality of the Luau show and venue. -Lead by example and foster high staff morale and a culture of excellent performance. -Maintain high standards of personal appearance and grooming, including wearing nametags. -Overseeing the management of the time and attendance in the payroll system to meet deadlines for payroll. -Responsible for hiring, training and managing managerial and hourly staff for the Luau Show staff and F&B staff. -Develop and implement successful marketing strategies. -Direct the operations for the Luau Show and venue and maximize effectiveness of providers. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Directs programs to expand the Luau Show and venue. -Participate in M.O.D. coverage as needed. -Oversee the weekly scheduling and staffing levels following the budgeted guidelines. -Create departmental policies, budgets and guidelines and communicate them across functional departments. -Responsible to be the first line of contact for customer relations and venue management. -Responsible for managing the invoice receiving of supplies orders. -Drive the operation’s financial performance through sound operational practices carried out by a well-managed, trained and supervised team of managers and hourly associates. -Compile and review financial reports, contracts, and P&L statements; and reports to the General Manager on the Luau Show and venue’s performance. -Ensure associate participation to drive best practices. -Accountability for all of the operations of the Luau Show and venue. -Responsible to represent the asset’s with customers and staff. -Ensure guest relations and the Luau Show productions are performed with exceptional satisfaction ratings. -Develop new sources of business and expand the growth of the Luau Show and venue. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Secure and maintain safety and sanitary standards to comply with the Department of Health, and ensure compliance with Highgate policies, state, federal, and county laws and regulations. -Establish innovative plans to continually improve the Luau Show and venue. -Prepare, monitor and report on budgets. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Requirements

• luau show
• f&b ops
• microsoft office
• pos systems
• 3-4 years
• leadership

What You Bring

-Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. -Previous experience in a Luau Show production or related field, and experience in F&B operations. -At least 3-4 years of progressive experience in a hotel or a related field; or at least 2 years of related experience; or a 2-year college degree. -Proven experience in a manager/supervisory role. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must maintain a positive and friendly demeanor at all times. -Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Must comply with all departmental and company policies. -Must be able to cross train in other hotel related areas. -Experience in business and operations management. -Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Must be able to work cohesively with fellow co-workers and managers as part of a team. -Must be detail oriented with the ability to prioritize tasks efficiently to meet deadlines. -Must be able to show initiative, including anticipating guest or operational needs. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Ability to withstand temperature variations both hot and cold. -Strong leadership skills and the ability to manage a team effectively under the general supervision of the F&B Director. -Must be able to multi-task. -Ability to stand during the entire shift. -Ability to speak, read and write in the English language. -Ability to manage multiple projects for upkeeping of physical buildings, grounds, and all equipment used for the Luau Show and venue. -Must have previous experience in a Luau Show production or related field, and F&B operations, techniques, health department rules and regulations, liquor laws and regulations. -Must be able to maintain confidentiality of information. -Ability to make sound judgments and decisions. -Must have excellent organizational skills. -Availability to work flexible scheduling during the evening and day shifts consistently, including weekends and holidays. -Must be self-motivated and able to learn quickly. -Must be proficient in Microsoft Office applications including Windows, Company approved POS systems, spreadsheets and word processing. -Must be able to work with minimal supervision.

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Benefits

-Flexible scheduling and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms