Nightshift CCTV Controller

Overview

Oversee CCTV, security equipment and staff to ensure safety at a shopping centre.

Key Responsibilities

• cctv monitoring
• incident management
• security audits
• access control
• record management
• emergency response

Tasks

-Provide professional advice and support to the Security Team Leader in security related matters -ensuring the Centre Team are always kept fully informed -Support the Facilities Manager to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion -Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed -Support the Facilities Manager in ensuring standards are continually reviewed and improved upon -Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff -Aid third party contractors/visitors ensuring all site procedures/policies are adhered to -Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment -delivery, implementing effective solutions and corrective action to enhance the service -Liaise closely with statutory authorities and security manager with dealing with incidents and the provision of information -Diligent management and maintenance of records/reference materials including Health & Safety records -Manage excellent relationships with our client, our suppliers, and other partners -Cover security patrols as and when required -Maintain standards and welfare amongst all team member accordance with the company policies and values -Support: Online chat or telephone service for urgent support in a crisis -Deal efficiently and effectively with emergencies including but not only, fire and bomb scares -Manage and monitor access & egress to and from the service yards and management office -Manage all control room procedures in line with the CCTV codes of practice -Ensuring strict compliance to GDPR and associated regulations -Interact with all visitors/tenants within the shopping centre, delivering first class customer -Support and provide guidance to other site-based Centre staff -Ensure exemplary standards in personal grooming, strictly adhering to the site uniform -Continual management and monitoring/policing of site radio systems -Provide regular liaison and timely feedback to the management team on all aspects of service -Report to the Facilities Manager any event that may be detrimental to the fulfilment of the provision of security on site -Supervise Security Officers to ensure that company procedures are always followed and adhered to -Ensure a timely response to all security issues and events

Requirements

• sia cctv
• observation
• report writing
• communication
• teamwork
• adaptability

What You Bring

-Excellent observational skills -Able to remain calm under pressure -highest standard -Be available to cover at least 1 additional shift per month as required to cover absence -Excellent organisational skills with the ability to balance competing priorities and workloads -Adaptable and flexible in approach to work required -Able to work unsupervised and take responsibility -Report writing/Presentation skills -Excellent written and verbal English communication skills -Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies -Willingness and ability to work as a member of a team -Holds a current SIA CCTV License a SIA front line licence is desirable

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Benefits

-Mental Health support and Life Event Counseling -Cycle to work scheme -Perks: discounts, gift cards, cashback, and exclusive offers -Get Fit Programme -Access Perks at Work, our innovative employee app where you can find: -Financial and legal support -24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

About Abm Uk

-Delivers integrated solutions—from cleaning and security to HVAC, M&E, energy and data‑centre services. -Specialises in sectors like airports, transport, data centres, warehousing, commercial buildings, healthcare, education, hospitality and government. -Known for a wide-reach presence: offices across UK and Ireland, servicing both iconic venues and critical infrastructure. -Boasts innovative service delivery—merging soft and hard FM, with initiatives like BMS analytics and EV-charging support. -Stands out for combining large-scale technical capability with frontline services, all under one integrated umbrella.

Sector Specialisms