Technical Support Engineer Emiratised Role

Overview

Provide technical support, engineering calculations, and documentation for customers and field teams.

Key Responsibilities

• certification renewal
• technical docs
• data updates
• technical support
• submittals
• boq support

Tasks

-Handling certification renewals (ADCE, DEWA, ADCO) and vendor list updates. -Developing technical expertise within Hilti Stores and Customer Service. -Collaborating with Marketing and Project Management to produce high-quality technical documents. -Updating datasheets, third-party test reports, and other critical documentation. -Providing real-time technical support to customers via phone. -Preparing and maintaining Technical Submittals, warranties, consultant comments, and certifications. -Managing and updating the engineering folder with approvals, specifications, and datasheets. -Supporting field teams with Bill of Quantities and Anchor/Rebar designs.

Requirements

• autocad
• engineering degree
• construction exp
• uae national
• bilingual
• learning agility

What You Bring

-Willingness to find solutions independent, but ready to follow directions in more complicated situations. -High learning agility, and willing to develop within the Engineering field -AutoCAD basic know-how -Dubai based or willing to relocate or commute from within the UAE. -Able to manage their time, able to work without tight deadlines as needed -Bachelor Degree in structural, civil or mechanical engineering -Goal achievement and solution-oriented personality -0-2 years of construction experience -UAE National with UAE Family Book (to comply with the UAE Emiratization law) -Ability to work in multicultural environment. -Efficient oral and written communicator, in English & Arabic (written and verbal)

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About Hilti Asia It Services

-Anchored within Global IT alongside hubs in Switzerland and the US, its engineers manage end-to-end infrastructure, cloud, workplace apps and cybersecurity. -Plays a pivotal role in digital transformation: deploying SAP S/4HANA, IoT/cloud platforms, mobile apps and secure SOC operations. -Typical projects include regional roll-outs of hardware/software, proactive service process optimization, and global cybersecurity measures. -Specialises in digital workplace, cloud computing, security operations, application development and IT infrastructure engineering. -Operates globally from a nimble yet powerful Asian hub.

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