Application Support Analyst

Overview

Provide end‑user support, configuration and improvement of enterprise applications.

Key Responsibilities

• system testing
• application support
• system configuration
• continuous improvement
• end‑user support

Tasks

This role will be supporting a broad range of applications (finance, workforce planning, asset management, etc) with end-user support, system configuration and continuous improvement initiatives. -Testing of new system enhancements

Requirements

• business intelligence
• jira
• itil
• microsoft project
• cmms
• 2+ years

What You Bring

We’re on the lookout for an Application Support Analyst with 2+ years experience looking for an opportunity to further develop their experience, as part of our Technology Solutions team, based in our Melbourne CBD office. Essential Compliance requirement - Australian Citizen & ability to gain a Defence Baseline Clearance -Experience in Business Intelligence or Analytics delivery -2+ years experience in applications support -User training and demonstrations -Proficient with relevant software development tools and processes such as Jira, SDLC and CI. -Level 1 and Level 2 end user support management. -Strong stakeholder management, time management and organisational skills -Ability to identify and facilitate issue resolution to ensure ‘fit-for-purpose’ outcomes. -A strong commercial appreciation for applications and their role in business solution delivery -Strong experience with Microsoft desktop suite, Microsoft Project -IT Certification (e.g. ITIL, Scrum, etc) -Familiar with IT service delivery frameworks (e.g. ITIL) and broad technical and functional knowledge of enterprise IT systems and processes -Experience in projects -Experience supporting CMMS/Asset Management systems (Maximo, SAP, Tririga, etc) -SDLC management, directly or through vendor partners -Tertiary qualifications in a business or IT related discipline -Experience with Asset Management or Field Service Management technology implementation

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Benefits

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment. 🌟 Desirable Extras -Competitive salary package and career development opportunities -Flexible work arrangements

About Iss Facility Services Australia And New Zealand

-Offer a broad range of facility management solutions in Australia and New Zealand. -Serve industries including corporate offices, healthcare, education, retail, and industrial sectors. -Focus on creating efficient, sustainable, and high-quality service delivery. - Undertake typical projects such as large-scale building maintenance, tailored cleaning solutions, and integrated security services. -Enhance operational efficiency through expert service management for global organizations and local businesses. -Design services to meet the unique needs of each client, blending technology with industry best practices. -Known for adaptability, scaling services to fit the ever-evolving needs of businesses in dynamic markets.

Sector Specialisms

Security Clearance

-must obtain defence baseline clearance