Renewal Coordinator

Overview

Manage service contract renewals and retention for fire alarm/security customers.

Key Responsibilities

• cost re‑estimate
• renewal management
• customer retention
• upsell services
• status reporting
• client meetings

Tasks

-Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work. -Manage a list of customers and annual renewal dates. -Responsible for retention, customer satisfaction and growth within the customer base. -Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs. -Share status of 120-day process during weekly sales meetings and status of current and past due renewals. -Manage all retention activities within an assigned service agreement customer base. -Ask questions, determine customer needs and provide solutions to meet those needs. -Proactively reach out to each customer in writing 120 days prior to renewal. -Work internally with managers to improve service delivery. -Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed. -Address customer concerns and gain customer acceptance prior to renewal date. -Meet with customers in person as needed. -Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.

Requirements

• negotiation
• communication
• bachelor’s
• problem solving
• fire protection
• customer service

What You Bring

-Strong negotiation skills and competitive spirit. -Effective communication skills and ability to present before broad audiences. -Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered. -Ability to proactively reach out to customers and problem solve. -Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus. -Over the counter sales or customer service experience.

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Benefits

-Achieve a minimum renewal rate of 95%. -Tuition reimbursement program. -Short term and long-term disability. -Competitive salary based on qualifications. -401(k) matching. -Professional career development opportunities. -Medical, dental, and vision plans with options. -Paid time off plan and holidays. -Life insurance.

About Sciens Building Solutions

-Founded from the Latin ‘Sciens’ for ‘knowledgeable and skilled,’ it has built thousands of critical systems nationwide. -Backed by The Carlyle Group and headquartered in San Francisco, it pursues aggressive growth via acquisitions across the U.S. -Known for self‑performing comprehensive Sciens Service Suite installations—from design through maintenance. -Distinctive in combining local company culture with national scale to deliver sophisticated life‑safety solutions. -Integrates clean agent fire suppression along with electrical, security, and communication systems under one roof.

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