Application Support Specialist

Overview

Support customers on Viewpoint construction software, troubleshooting and documentation.

Key Responsibilities

• application support
• software development
• crm tracking
• knowledge base
• troubleshooting

Tasks

-Assists other departments with application issues and development of the software. -Monitors, tracks, and documents customer support calls and related activities in our CRM system. -Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.

Requirements

• 40 wpm
• customer service
• self-service
• bachelors
• payroll
• google suite

What You Bring

-Type 40 WPM or better -Experience in a customer service role. -Secondary specialty on self-service for Business customers. e.g social support channels, developing communities, youtube videos of top tips. -Bachelor’s degree in business with an emphasis in business, accounting or other relevant discipline and a minimum of two years’ experience in accounting or full-charge bookkeeping. An Associate’s degree with two (2) or more years of relevant work experience, or five (5) years of relevant industry experience may be substituted for a Bachelor’s degree. -Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial. -Ability to work within the coverage requirements of the Customer Support department. -Construction industry experience, particularly in construction accounting and/or project management is desirable but not required. -Intermediate level of experience with core Google suite (Gmail, Sheets and Documents)

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About Trimble Inc.

-Offers integrated solutions across construction, agriculture, and transportation. -Cutting-edge technology streamlines workflows and improves efficiency. -Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics. -Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems. -Played a key role in developing GPS technology and transforming resource management. -Solutions help achieve higher productivity, safety, and sustainability.

Sector Specialisms