Service Designer

Overview

Design and enhance service offerings, map end‑to‑end journeys, and create operational readiness assets.

Key Responsibilities

• process design
• service design
• kpi measurement
• workshop facilitation
• content creation
• stakeholder alignment

Tasks

-Define the process, documentation, training and tools to ensure successful offering execution -Implement service design strategies that drive innovation and improve the customer experience -Work with cross-functional teams to identify and prioritize customer needs and pain points -Provide content for internal communications and customer-facing materials -Define and measure key performance indicators (KPIs) to assess the impact of service offerings on business outcomes -Provide process and workshop facilitation, support stakeholder alignment sessions -Lead the design of service offerings to bring value to our customers

Requirements

• service design
• 5+ yrs
• electrical systems
• nec/ul
• bachelor's
• collab tools

What You Bring

-Strong knowledge of service design principles and methodologies, including customer journey mapping, service blueprinting, and service prototyping -Ability to thrive in a fast-paced environment -5+ years of experience as a service designer in a field service and/or professional services environment -Understanding of safety documentation (e.g., arc flash labels, lockout/tagout procedures) -Familiarity with digital collaboration tools -Preferred familiarity with commercial/industrial electrical systems, equipment, and terminology (e.g., switchgear, transformers, MCCs, control panels, power distribution) -Bachelor’s degree in Business, Engineering, or a related field (required). -Experience with standards such as NEC, UL, IEC, or IEEE -Demonstrate systems thinking: understanding how people, processes, and technology interact; capability and gap analysis; service ecosystems

People Also Searched For

Benefits

-Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. -Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

About Trystar

-Founded with a vision to power the world, Trystar has become a leader in electrical power distribution solutions. -The company specializes in designing and manufacturing equipment that ensures power reliability in critical environments. -Known for its cutting-edge, custom-engineered power distribution products, Trystar has built a reputation for excellence. -Trystar’s products support industries like energy, industrial, utilities, and infrastructure, where reliability is key. -They focus on delivering robust solutions for complex power systems, including power distribution panels and transfer switches. -Trystar's expertise is trusted by businesses that require high-performance equipment to safeguard operations. -With a commitment to innovation, Trystar continues to lead the way in powering some of the world’s most essential systems.

Sector Specialisms