Computer/Telecommunications Technician

Overview

Provide IT and telecom support, AV/videoconferencing, maintenance and user assistance.

Key Responsibilities

• tier 1
• hardware provision
• av support
• troubleshooting
• media center
• equipment maintenance

Tasks

-Provide support to the Information & Systems Support team and/or directly perform work on mobile devices in accordance with NNL Standard Operating Procedures. -Provide basic Tier 1 support ticket response, collaborating with appropriate personnel to delegate response, or performing direct customer service response. -Aid in the development of computer hardware and software, smart cards, and peripherals to new hires and existing employees, including password management, user instructions/training, and inventory record-keeping. -Provide user support with all telecommunication or video conference events, including room setup, AV and user interface (UI) equipment setup, dry runs, presentation tips and best practices, and acceptance testing. Provide hands-on support and troubleshooting for select large videoconferences. -Provide user guidance and assistance with IT system, software and audio-video (AV) or videoconferencing operation. -Troubleshoot and resolve IT hardware and system performance issues. -Provide support to Information & Systems Support team and/or directly perform work on Media Center operations in accordance with NNL High Risk Procedures and/or Standard Operating Procedures. -Interface and assist in coordination and oversight of AV/videoconferencing subcontractors performing planned maintenance or troubleshooting/repair of AV/videoconferencing equipment. -Support facility site upkeep including developing and performing planned maintenance of IT equipment and cabling in common spaces, including conference rooms and auditoriums.

Requirements

• 4+ years
• telecom hardware
• operating systems
• security clearance
• associate degree
• teamwork

What You Bring

-A minimum of four (4) years of relevant experience (i.e., troubleshooting, repairing, and maintaining telecommunications hardware and software). -Fundamental knowledge of IT and telecommunication principles. -Team-oriented; motivated and willing to assist others; good interpersonal skills. -Eight (8) or more years of completed education and/or direct relevant experience (e.g., Government or Military program IT and/or Telecommunication experience) may be considered to satisfy educational and years of experience requirements. -Familiarity with company Operating Instructions, practices, and procedures. -General knowledge of telecommunications and computer hardware (i.e., computers, firmware, mobile devices, AV equipment, videoconferencing equipment, media, cabling, security protocols) and software (i.e., operating systems, desktop software, diagnostics). -Requires a security clearance; however, all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy security clearance is required. -Knowledge of program / IT security procedures. -Associate degree in Information Technology, Computer Science, Engineering Science, Engineering Technology or equivalent from an accredited college or university.

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Benefits

-Competitive and attractive pay and -A culture that values people through recognition of accomplishments, work-life balance, and a sense of community. -Opportunities to participate in BPMI sponsored committees and clubs, each with their own mission and purpose. -Career advancement and professional development programs.

About Bechtel Plant Machinery, Inc. (Bpmi)

-Founded to serve the nuclear energy industry with state-of-the-art machinery and services. -Specializes in providing critical infrastructure for nuclear power plants worldwide. -Renowned for its high-quality engineering solutions tailored to the nuclear sector. -Trusted partner for government and industrial clients with decades of expertise. -Offers end-to-end solutions from design and manufacturing to testing and integration. -Focused on delivering the most reliable and safe machinery for complex energy environments. -Combines advanced technology with a deep understanding of the energy sector’s unique needs.

Sector Specialisms

Security Clearance

-pre-placement drug screening and background investigation required.