Drainage Delivery Technician

Overview

Lead resolution of drainage network failures and improve performance.

Key Responsibilities

• compliance records
• incident management
• performance analysis
• maintenance planning
• stakeholder engagement
• failure resolution

Tasks

We’re looking for a dedicated Drainage Network Technician to lead the resolution of reactive network asset failures and incidents where first-time resolution has not been achieved. You’ll act as the local technical expert for all aspects of the drainage network, working to improve overall drainage performance and customer satisfaction. The role also involves contributing to the development and delivery of a drainage performance improvement plan. -Ensure compliance and data accuracy by adhering to health, safety, and environmental policies, maintaining accurate asset and regulatory records, and supporting Environment Agency protocol. -Lead proactive network management by identifying repeat incidents, investigating root causes, and implementing interventions to prevent future failures, while supporting the Drainage Performance Engineer as needed. -Provide technical support and insight by identifying performance trends, supporting delivery teams, contributing to event reports, and embracing new technologies to enhance network visibility. -Support maintenance and investment planning by developing and reviewing maintenance schedules, identifying investment needs, and raising serviceability works and Very Small Projects (VSPs). -Engage with stakeholders and customers by drafting responses to MPs and councillors, managing escalated complaints, attending appointments, and improving customer satisfaction.

Requirements

• btec
• drainage
• regulatory
• h&s
• customer service
• reporting

What You Bring

There will also be a requirement to Participate on the standby rota This role is not eligible for visa sponsorship -Extensive knowledge and experience of day-to-day drainage system and associated maintenance techniques. -BTEC in Sewerage Engineering (or equivalent recognised qualification or be prepared to work towards the BTEC in Sewerage Engineering) or experience working in Drainage / Waste Water -Reporting and presentation skills (both oral and written) -Excellent time management and organisational skills - able to work to deadlines and achieve personal objectives. -Ability to interface with customers and provide excellent customer service. -Relevant Health and Safety training, including CDM, NRSWA, manual handling and confined spaces. -Excellent communication and interpersonal skills. -Excellent wastewater regulatory understanding. -Good understanding of IT systems and their capabilities.

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Benefits

Salary - £38,462 We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU. -Enhanced parental leave schemes -Salary Finance -Wealth at Work courses -Mental health first aiders -Employee Assistance Plan -Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements -A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays -Deals and discounts -A comprehensive healthcare plan through our company-funded scheme -MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions -EVolve Car Scheme -A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover -MORE Choices flexible benefits

About United Utilities

-It operates across North West England, supplying drinking water and treating sewage. -The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works. -Typical projects include reservoir management, leak detection, and wastewater upgrades. -Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Sector Specialisms

Visa Sponsorship

-role is not eligible for visa sponsorship.