Technical Training EST Developer

Description

• Work with content developers to execute 3D technology in technical training classes
• Assist PTS/TS on challenging cases; including field support as approved.
• Be the primary link/contact between all the CNH technical groups and the Electronic Service Tool management team (e.g. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc)
• Lead the development of Dynamic Descriptions to be published within service manuals and used for technical training; coordinate with the TI project manager. Lead the creation of colored, dynamic, electrical/hydraulic drawings or animations to support dynamic descriptions to be used within SM for training purposes; supported by TI and training developers.
• Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality
• Manage ordering of the new model year machines & coordinates to order within the GPD program lifecycle
• Participate in EWTs and end of season reviews for assigned product line(s)
• Review new/MY TI document changes for functional data, schematic, review manuals for content accuracy BEFORE release
• Lead creation of training content (online, instructor led, shop activity books, etc) Lead developer and trainer for all CNH service tools. Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it; pull in resources, etc
• Identify and acquire the proper training aids for all the facilities where training will be offered. Train Technical Training with new tools and processes.
• Manage the Product Life Cycle spreadsheet (BETA)

Requirements

• Ability to travel up to 20%
• 2+ years’ experience with assigned product group (FWD tractors, Cash Crop Heavy tractors, Sprayers, Combines, planters, or tools preferably).
• High School Diploma/GED plus eight years of relevant experience, related to engineering, technology, automotive, agricultural/construction equipment, or equivalent.
• Bachelor's Degree with three year of relevant experience OR;
• Associate degree plus five years of relevant experience OR;
• Technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC), and fluid power systems (hydraulic/pneumatic).
• Experience creating Technical Information for mobile equipment
• 2-4 years technical training experience in the automotive, agricultural, or construction industry, preferably on assigned product.
• Ability to articulate how technical systems work to others with varying levels of experience.
• Electronic Service Tool proficiency
• Excellent written and presentation skills as well as comprehensive computer skills.
• 2-4 years training development experience using various development tools (i.e. Storyline, Adobe, Power Point, etc.)
• Knowledge of Precision Agriculture Applications and Diesel Engine Emissions Systems.
• Multi-department experience (i.e. technical publications, product support, technical support, product management, etc.)
• Knowledge or experience with Adult Learning Methodology and Distance Learning
• 1+ years of customer support experience

Benefits

• Fertility & Family building support
• Employee Assistance Programs
• Tuition reimbursement
• Flexible work arrangements
• Charitable contribution matching and Volunteer Time Off
• Adoption assistance
• Savings & Retirement benefits
• Parental leave

Training + Development

Interview process

Visa Sponsorship

Security clearance