Assistant General Manager, Transformation Lead

Overview

Drive job redesign and process transformation to improve efficiency and workforce deployment.

Key Responsibilities

• job redesign
• project management
• change management
• process assessment
• framework development
• stakeholder engagement

Tasks

-Monitor post-implementation impact, including productivity gains, workforce optimisation, and employee engagement, and drive continuous improvement. -Define and align project goals, deliverables, and success measures, ensuring alignment with business objectives. -Drive end-to-end planning and execution of job redesign projects, from scoping to implementation. -Establish centralisations and modularisations of services to enhance efficiency and productivity. -Partner with business leaders to redesign job scopes, workflows, and team structures to enhance productivity and service outcomes. -Manage project timelines, resources, and budgets, and ensure milestones are achieved on schedule. -Align job redesign initiatives with the organisation’s long-term operational and digital transformation strategy. -Develop and execute change management and communication plans to support smooth transitions. -Ensure redesigned roles and modularised services are structured for scalability, efficiency, and cost-effectiveness. -Identify functions and roles with potential for redesign based on operational performance, workforce data, and business priorities. -Facilitate workshops and engagement sessions to build understanding and ownership of changes. -Work closely with heads of department, line managers, and HR to secure buy-in and successful implementation of redesigned roles. -Identify skills required for redesigned roles and partner with HR and L&D to enable upskilling or redeployment. -Establish frameworks, toolkits, and playbooks to standardise job redesign methodology across the organisation. -Conduct operational assessments and work studies to identify process inefficiencies, skill gaps, and opportunities for automation or role optimisation. -Lead the development and execution of job redesign strategies to support operational excellence, productivity, and business growth.

Requirements

• project management
• lean methodologies
• bachelor's
• change management
• process improvement
• stakeholder engagement

What You Bring

-Excellent project management and analytical skills -Proactive problem solver with a continuous improvement orientation -Strong project management and stakeholder engagement experience, preferably in complex or multi-site environments. -Effective communication and presentation skills -Knowledge of lean methodologies, process optimisation tools, or automation technologies is advantageous. -Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or related discipline. -Strategic thinking with a strong operational and execution mindset -Possession of relevant certifications in organisational change management and project management will be an advantage. -Proven experience leading business process reengineering or productivity improvement projects. -Ability to translate operational challenges into practical redesign solutions -Familiarity with job redesign frameworks and workforce transformation initiatives (e.g., WSG Job Redesign) preferred. -Strong stakeholder engagement and influencing capabilities across all levels -Minimum 5–8 years of relevant experience in operations transformation, change management, process improvement, or workforce redesign.

People Also Searched For

About Em Services Pte Ltd

-Founded in 1988 as a JV between HDB and Keppel Land, EM Services began its journey managing public housing estates. -Over the decades it expanded into a leading township manager, handling hundreds of thousands of residential, retail, market stalls, and parking lots. -Its integrated services span property management, engineering works (lifts, M&E, playgrounds), contracts & project management, real estate solutions, and student accommodation. -Major contracts include large-scale estate maintenance, cyclical upgrades, township-wide improvement works, and smart-ECO community projects. -Its engineering arm delivers critical mechanical, electrical, and lift services, while its real estate unit oversees leasing, sales, and student housing across residential and industrial properties. -It runs a 24/7 ISO-certified call centre to support estate operations, blending on-site services with tech-enabled responsiveness. -It holds significant recognition—e.g., multiple “Singapore’s Best Employers” listings—and continues to pioneer community-centric infrastructure, like tensile pavilion projects in public parks.

Sector Specialisms