Dispatcher

Description

• Regularly communicate with customers to provide updates on scheduled appointments and ensure satisfaction.
• Prioritize service calls based on urgency and importance.
• Monitor the route and status of technicians, coordinating and prioritizing their schedules effectively.
• Collaborate effectively with office personnel.
• Utilize phone and computer system to dispatch technicians or field units to appropriate locations.
• Enter data accurately into computer systems and maintain logs and records of calls, activities, and pertinent information.
• Provide technicians with job details, traffic updates, obstacles, and specific customer requirements.

Requirements

• Proficient computer skills with strong attention to detail.
• Previous dispatching experience is preferred.
• Excellent communication skills, including active listening and effective teamwork.
• Service-oriented mindset with the ability to resolve customer grievances.
• Ability to thrive in a fast-paced, high-pressure environment.

Benefits

• Choice of Dental and Vision Coverage
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Company Paid Life Insurance
• Company Paid Time Off
• Company 401K plan with Employer Contribution Match
• Competitive Pay
• Auto and Home Insurance Discount Programs

Training + Development

Interview process

Visa Sponsorship

Security clearance