Director of Renewals

Overview

Build and lead the SaaS renewal function: process design, forecasting, and negotiations.

Key Responsibilities

• renewal lifecycle
• playbook development
• forecasting
• dashboards
• workflow audit
• stakeholder alignment

Tasks

-Identify key friction points in the renewal lifecycle and propose system or process enhancements -Integrated renewal milestones into the broader customer journey framework -Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments -Rebuild and roll out a scalable, repeatable renewal playbook -Led customer conversations that emphasized value realization, not just renewal mechanics -Drove accountability through clear ownership and reporting structures -Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability -Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy -Conduct a full audit of current renewal workflows, tools, and performance across CSM teams -Drive improvement in renewal forecasting accuracy to 90%+ -Build trust and alignment with Sales, Finance, and Customer Success leaders around the new renewal strategy -Developed internal playbooks, templates, and dashboards to standardize execution -Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it -Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership -Lead from the front on complex deals, while mentoring a growing team to scale impact -Deliver measurable improvements in gross and net revenue retention (GRR/NRR) -Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins -Coach and mentor internal team members on negotiation tactics and value-based renewal conversations -Establish renewal forecasting methodology and cadence for executive reporting -Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process -Define and socialize a draft renewal playbook, incorporating early stakeholder feedback -Create accurate and proactive renewal forecasts that drive executive confidence -Secure multi-year renewals with at least 25% of eligible customers -Delivered reporting to executive leadership on renewal performance and key blockers -Aligned with Legal and Finance to streamline terms and reduce renewal friction -Present quarterly renewal performance insights to executive leadership and board-level stakeholders

Requirements

• enterprise saas
• b2b software
• forecast accuracy
• negotiation
• executive presence
• leadership

What You Bring

-Demonstrated ability to influence complex buying centers and navigate procurement processes -Deep experience in enterprise B2B software—ideally in companies with 7-figure ACV and long sales cycles -Experience standing up new teams or functions with cross-functional buy-in -Owned the renewal forecast with 90%+ accuracy over multiple quarters -Personally negotiated and closed complex enterprise SaaS renewals across global markets -Strong executive presence and storytelling skills -Proven leadership within high-growth SaaS environments

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About Sitetracker

-Managing large-scale infrastructure deployments -Built on Salesforce, centralizing planning, field work, financials, asset tracking, and analytics in one cloud-based system -Powers mission-critical projects like broadband fiber rollouts and EV-charger networks -Specializes in digital infrastructure, energy transition, utilities, construction & engineering, real estate, and media deployments -Innovations include GIS integration, production-tracking for invoicing speed, and automated analytics dashboards -Orchestrates millions of sites and assets globally

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