Client Service & Collection Officer (Real Estate)

Overview

Provide customer service and manage documentation for real estate projects.

Key Responsibilities

• customer relations
• service delivery
• issue follow‑up
• documentation guidance
• complaint handling
• record keeping

Tasks

-Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service. -Execute responsibilities with a sense of urgency and follow-through. -Provide customers with a exceptional quality service experience. -Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc). -Guide customers to complete unit/property documentation and registration. -Retain customers and reflect professional image of the company. -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution -Keep records of customer interactions, process customer requests, and file documents.

Requirements

• crm
• microsoft office
• bachelor’s
• 2 years
• detail oriented
• multi‑task

What You Bring

-Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy. -Meticulous attention to detail and accuracy. -Ability to collaborate with team members to complete various projects and assignments. -Ability to carry out specific oral and written instructions. -Ability to use computer software and web-based applications. -Positive, flexible, and proactive -Fully aware of the regulations and laws pertaining to Dubai RERA. -Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation. -Familiarity with CRM systems and practices -Ability to multi-task, prioritize, and manage time effectively -Attention to detail -Strong contact handling skills and active listening. -Ability to organize and prioritize work assignments to meet deadlines. -Excellent communication, interpersonal and presentation skills -Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). -Professional representable appearance -Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members. -Requires a bachelor’s degree plus minimum of 2 years’ experience in customer service roles with a Real Estate Developer.

People Also Searched For

About Oro24 Developments

-Boasts flagship projects like Kyoto, Albero, Elano, Levanto and Torino that blend premium finishes with resort‑style amenities. -Operates end‑to‑end: from development and financial engineering to facility management and global investment strategy. -Rebranded in March 2025, unveiling a refreshed identity symbolizing a vision for innovation and next‑gen living. -Unique initiatives include delivering a mosque within a project, flexible payment plans, and pioneering residential endowments.

Sector Specialisms