Service Manager

Description

• Participate in investigating and resolving semi-complex problems that arise in the general course of doing business.
• Support our clients, understand their needs, and develop service repair solutions to achieve objectives.
• Ensure billings are reviewed weekly and process through the proper internal channels.
• Ensure the timely and successful delivery of our solutions to the client.
• Manage technician/office employees.
• Ensure all job safety requirements are coordinated properly and being followed.
• Facilitate communication between customer and account manager as needed.
• Quote mechanical service repair work and oversee the execution of the work.
• Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service.
• Coordinate with regional service teams or outside vendors to execute scheduled work.
• Coordinate subcontractors as required.
• Ensure proposals detail the scope of work, lead time(s), and exclusions are well noted.
• Assist the sales team with securing new business within the existing customer base.
• Work in a team environment with matrix reporting structure.

Requirements

• Ability to quote HVAC repairs.
• 10+ years of technical experience in the HVAC industry preferred.
• Excellent customer service skills including effective verbal and written communication.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Clean, neat and professional appearance. A top performer who can instill pride of workmanship in their self and in others.
• Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets.
• AAS degree or equivalent work-related experience in the HVAC industry.
• Ability to work collaboratively with colleagues and staff to create results in a team-oriented environment.
• Proficient with Microsoft Word and Excel.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance