Strategic Account Manager - Commercial Aircraft

Overview

Manage commercial aircraft contracts, customer integration, and lifecycle support.

Key Responsibilities

• project scheduling
• crm maintenance
• contract execution
• performance reporting
• revenue tracking
• customer liaison

Tasks

-Quarterback the cross-BETA account team, lead account scrums, prepare contractual briefs and summaries of contractual requirements for internal use, provide contextual and data-driven insights, navigate escalations with BETA executive sponsors as necessary. -Serve as the customer liaison for all technical and non-technical items within BETA -Collaborate with other Activation support functions and Entry Into Service teams to pre-plan, develop and maintain the project schedule through aircraft delivery and into initial operations, progressing to sustained operations. -Maintain and document all pertinent customer and order details in the CRM and ERP, including (but not limited to) the Sales Order, configuration and options data, change orders. -Collect customer feedback, document and triage accordingly, and follow up on response and resolution. Assure customer satisfaction in accordance with the terms of the contract. -Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract; ensuring full contractual performance including obligations for both BETA and customer. -Manage executive business reviews with the customer, lead regularly scheduled customer meetings and customer visits (on-site or off-site), and maintain long-term customer strategy, including close coordination with Sales Team to grow portfolio, convert options, and generate new product adoption. -Responsibility for the distribution and good order of all contracts and documents, including original agreements and attachments, correspondences, presentations, changes/deviations, amendments, payment schedules, and submission of contractual notices. -Scope the range of activation support needed for commercial aircraft customers and help generate a framework for a tailored application to each customer activation, including overall scope, schedule, resources, and integration needs of a customer. -Track performance, generate insights (quantitative and qualitative), and report both internally and externally on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms. -Responsible for revenue in-flow, including monitoring build milestones and invoicing pre-delivery/progress payments, and payment balance through transfer of title in accordance with delivery of the aircraft and reflective of the contractual agreement.

Requirements

• pmp
• 8+ years
• travel
• part 135
• technical acumen
• collaboration

What You Bring

-Project Management Professional (PMP) Certification. -8+ years of experience in aerospace Account Management. -Ability and willingness to travel sporadically, up to 25% of the time. -Experience in aviation, ideally Part 135 or 121 airline operations. -Strong technical acumen and knowledge of aerospace and/or commercial aviation. -Demonstrated cross-disciplinary collaboration across manufacturing, operations, training, and customer-facing roles.

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About Beta Technologies

-Its flagship ALIA designs include both vertical-takeoff VTOL and conventional CTOL models with sub-hour charging. -Backed by military and commercial orders—from UPS to the U.S. Army—it maintains a sizable aircraft backlog. -The company’s aviation narrative includes maiden passenger flights, cross-country tours, and the first electric landing at JFK airport.

Sector Specialisms