Field Service Coordinator

Overview

Coordinate parts, tools, and services for field technicians at a Jenbacher plant.

Key Responsibilities

• erp documentation
• bom updates
• warehouse ops
• tooling inventory
• customer contact
• ehs support

Tasks

-Work within the services team to achieve service key performance indicators -Handle all customer contacts in a proactive and professional way -Ensure Field Service Technicians meet all process discipline and business standards -Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues -Create required technical and commercial documentation during operations -Document all service events and triggered tasks within the ERP-System (Oracle) throughout the process -Trigger units’ BOM updates after service event executions in a timely manner -Review service events to track any unplanned actions/work which must be added -Request quotes for transactional services. -Provide recommendations for improvement regarding operations initiatives -Ensure compliance with quality and EHS guidelines regarding internal and external resources -Manage material and Third-Party resources in a cost sensitive way -Oversee warehouse operations such as shipping, receiving, and conducting inventory counts -Responsible for inventory and maintenance of service tooling for onsite operations -Upload service-related information into the system (PO, budget, special reports, etc.) -Serve as the assistant and representative to the Field Service Staff Manager(Plant Manager)

Requirements

• oracle erp
• microsoft office
• reciprocating engines
• troubleshooting
• customer service
• high school

What You Bring

-Strong skill working with Oracle ERP, Microsoft Office applications, technical databases is desired -Technical knowledge of reciprocating engines a plus -Deep understanding and technical knowledge of the Serving work across all product variants in order to organize and order all necessary servicing parts/ equipment -Customer service abilities -Uses deep technical knowledge of service activity to identify parts and tools needed to prepare for service events and order through appropriate vendors -Full-time on-site presence required at the Power Plant or Jenbacher Regional Office in West Jordan, UT. -Troubleshooting skills with analytical mindset -Able to effectively interact and clearly communicate with customers at operational level -Multiple years of experience in preparing service execution/ events and supporting of technical supervisors/coordinators required -Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service -High school diploma or equivalent paired with technical business experience -Live in Salt Lake City area or willingness to move there

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About Innio Group

-Delivers cutting-edge gas-powered energy solutions to industries worldwide. -Focuses on providing sustainable and efficient energy technologies with a strong emphasis on gas engines. -Innovative engines and services power industries such as energy, utilities, and manufacturing. -Has a rich history of providing reliable and scalable solutions, dating back several decades. -Supports a wide range of projects, from large-scale industrial plants to decentralized energy systems. -Helps clients reduce operational costs while maintaining high-performance energy generation. -Flagship products include gas engines that deliver high efficiency, lower emissions, and greater flexibility. -A key player in the shift towards cleaner energy sources in the industrial sector.

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