Facility Executive

Overview

Deliver high-touch client service, manage workplace events and facilities.

Key Responsibilities

• vendor management
• space walkthrough
• cleanliness monitoring
• event coordination
• feedback capture
• employee support

Tasks

-Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team. -Manage vendor to ensure compliance for scheduled maintenance. -Organize and manage fun, engaging community events to foster employee connections. -Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized. -Serve as the primary point of contact for employees, providing a high-touch, hospitable experience. -Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals. -Perform routine walkthroughs and assessments of the space. -Drive behavioral changes to support new ways of working (e.g., hoteling etiquette). -Conduct monthly Workplace Connect and Focus Meet sessions with various projects. -Capture feedback through personal interactions and point of view app. -Check and ensure all necessary equipment and facilities are in good working condition. -Collaborate with relevant teams for outsourced items ordered for events. -Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use. -Maintain effective communication and working relationships with all other departments. -Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions. -Conduct pulse surveys to understand occupants' needs and address concerns. -Ensure level of cleanliness is at its optimum level. -Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace. -Monitor cleanliness at the workplace especially key touchpoint areas. -Maintain conference rooms for cleanliness and set-up. -Be aware of any project works or building issues that may impact your customers -Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM.

Requirements

• microsoft office
• bachelor’s degree
• customer service
• problem solving
• team collaboration
• time management

What You Bring

-Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook) -Ability to work with diverse teams – lead by example; respectful, cooperative, accountable -Good communication skills with the ability to engage and connect with people. -Ability to work independently – strong prioritization and time management skills -Ability to manage multiple priorities and deliver results in a fast-paced environment -Bachelor’s degree or equivalent -Proactive and self-motivated individual with the ability to work independently. -Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred -Strong organizational and problem-solving abilities. -Exceptional customer service skills and professionalism with a passion for hospitality -Excellent organizational skills and process management -Ability to quickly adapt to new devices, technology, and applications -Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service -Excellent interpersonal skills with a customer-focused mindset. -Excellent verbal and written communication skills with the ability to communicate professionally -Attention to detail and ability to prioritize tasks.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms