Casual Concierge - Mandarin and English Speaker

Overview

Provide 5‑star concierge service to residents and guests of high‑end Sydney apartments.

Key Responsibilities

• database maintenance
• key management
• incident reporting
• visitor monitoring
• front desk
• email handling

Tasks

-Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing. -Securing resident keys, security devices, parcels, and dry cleaning. -Database maintenance, receiving and answering emails, telephone, and security intercom enquiries. -Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds. -Completing Incident Reports when necessary and responding to emergencies. -Providing all residents and guests with a 5-star service, ensuring exceptional front desk services. -Ensuring entry and lifts are tidy and presentable.

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About Excel Building Management

-Its financial discipline and client retention reflect steady organic growth and long‑term contracts in the premium property segment. -Typical projects include capital works, defect rectification, preventative maintenance, compliance management, and concierge/security integration. -Specialist in strata‑centric sectors such as residential towers, commercial tenancies, strata complexes, and facilities management programs. -An unusual strength lies in its fully in‑house team—no subcontractors—ensuring consistent quality, institutional knowledge, and seamless delivery. -Its strategic involvement often begins during pre‑occupation development stages, embedding effective systems from day one.

Sector Specialisms