1st Line Support Partner

Overview

Provide first‑line IT help desk support, logging incidents and resolving issues.

Key Responsibilities

• incident management
• problem escalation
• technical support
• service requests
• outage updates

Tasks

-Escalate more complex problems to the right team quickly -Log and manage incidents and service requests from start to finish -Keep colleagues updated and close calls with care -Solve technical issues at first contact whenever possible -Share updates on outages and changes across the business

Requirements

• problem solving
• service desk
• itil v3
• microsoft
• communication tools
• shift work

What You Bring

-Strong typing and problem-solving skills -Experience working on a busy IT service desk or similar support role -An ITIL v3 Foundation certificate or equivalent experience -Knowledge of Microsoft systems and multi-channel communication tools -You’ll work Monday to Friday on a set rota, including early and late shifts between 7am and 6pm.

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Benefits

-800+ discounts on shops, holidays, days out, tech and more -Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more -We typically work on a hybrid basis with 2 days per week in our One Strawberry Lane office, with the rest from home. -Career path with development and excellent training package. -Instant pay access with Stream -34 days leave, rising to 39 (this includes bank holidays and a “me day”).

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms