Customer Service Representative

Overview

Provide customer service, order processing, and account support for HVAC clients.

Key Responsibilities

• order processing
• quote preparation
• account management
• customer service
• pricing communication
• order updates

Tasks

-Collaborates with branch teams to deliver seamless customer service while independently managing workload to meet goals and deadlines -Manages communication with assigned accounts, handling product inquiries, pricing, and order processing (stock and special orders) -Provides timely updates on order status, including back-orders, will-calls, and deliveries -Builds strong, solutions-focused relationships with customers and internal teams -Handles overflow calls, routes communications effectively, and ensures accurate message delivery -Bending, lifting, and carrying materials weighing up to 50 lbs. -Responds promptly and professionally to customer inquiries via phone, email, and fax. -Shares pricing information, distributes dealer price sheets, and promotes current programs in line with company initiatives -Supports Territory Managers with quote preparation, order entry, and account updates

Requirements

• ms office
• high school
• hvac experience
• safety sensitive
• communication
• office equipment

What You Bring

-Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office technology, including computers, scanners, phones, and virtual meeting platforms -Continuous use of fingers, hands, and arms for computer and office-related tasks -Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift -High school diploma or GED equivalent -Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily) -Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates -5+ years of experience in HVAC, customer service, or related functions -Regular verbal communication via phone and in-person interactions (up to 6 hours daily) -Safety-sensitive role requiring constant alertness and adherence to safe work practices

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Benefits

-Medical, dental, vision, and prescription coverage effective immediately -Paid time off, including vacation, holidays, and personal days -Weekly pay, employee discounts, and more -401(k) plan with company contributions -Life insurance and short- and long-term disability coverage -HSA/FSA options and an Employee Assistance Program (EAP)

About Api Of Nh & Delta T Distributors

-Committed to delivering top-tier products and services across various sectors. -With decades of experience, this company has become a leader in its field. -Specializes in a diverse range of products tailored for industrial, energy, and commercial projects. -Known for its attention to quality and precision, this company serves a wide array of clients. -Typical projects include large-scale industrial installations and energy and infrastructure developments. -Prides itself on offering customized solutions to meet the unique needs of every client.

Sector Specialisms

Security Clearance

-all candidates receiving a written offer must complete a background check and drug screening. -for roles involving a company vehicle, a motor vehicle record (mvr) check will also be conducted.