Leasing Professional - Ravenswood

Description

• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
• Follow the community’s established policies related to concessions, specials, and all other marketing programs.
• Work collaboratively and respectfully with peers, other team members and departments.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
• Provide excellent customer service to all residents, prospects, and guests.
• Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Accurately record all traffic information daily.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.

Requirements

• Excellent written and verbal communication skills.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Minimum 1 year of sales, customer service, or hospitality experience. Previous LIHTC multifamily leasing experience preferred.
• Successful completion of background check and drug screen required.
• High school education or equivalent required.

Benefits

• Company-sponsored industry training and certifications.
• Best-in-class voluntary insurance benefits.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.
• 100% company paid dental and vision benefits for employee coverage.
• Discretionary bonus programs.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Over 90% company paid medical benefits for employee coverage.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Healthcare and dependent care flexible spending accounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance