Resident Services Coordinator

Overview

Assist the Community Manager with resident relations, admin tasks, and retention efforts.

Key Responsibilities

• resident retention
• issue resolution
• activity planning
• renewal program
• marketing events
• reputation management

Tasks

-Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction -Answer and handle incoming issues from current residents always offering excellent service -Plan fun activities for residents -Oversee all aspects of the resident experience -Create a renewal program to optimize leas renewals and decrease resident turnover -Contact and follow up on renewals, new residents, and work orders -Create ideas for marketing and events and assist in successful execution of these events -May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds -Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager

Requirements

• office suite
• google suite
• computer hardware
• high school
• communication
• hybrid

What You Bring

-May be required to sit or stand for extended periods of time -Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques. -Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software -Ability to communicate effectively verbally and in writing -Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources. -Must be able to hear and understand verbal communications in person and over the phone or computer -Must be available for after hours for resident relations and other activities -High school diploma or equivalent; or one year of related experience -Knowledge of property operations, marketing principles and practices. -Must be able to read documents, computer screens and data -This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week -Must be able to operate a computer, keyboard, mouse and other office equipment

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Benefits

-Offer a professional, yet friendly, atmosphere in the leasing office -Comprehensive healthcare coverage available for all full-time, regular associates -Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) -Weekly pay for all associates working onsite at an apartment community -Employer-paid employee assistance, mental health, and wellness programs -401(k) with robust company match -Opportunities for professional development, career growth, and role-based learning plans -Ancillary benefits including critical illness, hospital indemnity, and accident insurance -Paid time off plus floating holidays and volunteer days

About Rpm Living

-Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly. -Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles. -The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.

Sector Specialisms

Security Clearance

-employment contingent upon successful completion of a background check as required by local and federal regulations.