Concierge - The Olivian

Overview

Deliver concierge services, resident assistance, and manage community amenities at The Olivian.

Key Responsibilities

• vendor management
• activity scheduling
• amenities inspection
• call routing
• guest suite
• package delivery

Tasks

-Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors. -Assists the community team with scheduling, planning and organizing resident activities and programs. -Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning. -Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary. -Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member. -Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community. -Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs. -Answers phone calls, routes all calls to the appropriate team member -Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival -Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member. -Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.

Requirements

• computer
• customer service
• physical stamina
• flexible schedule
• travel
• organizational skills

What You Bring

-Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. -Proficiency in using computers, internet, and basic software -Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). -Excellent customer service and someone who can interact with a diverse group of people -Knowledge about the neighborhood to assist residents and guests -Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. -Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays. -Professional in dress & communication skills -Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. -Strong organizational skills with high attention to detail

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Benefits

-Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. -Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. -Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. -Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). -For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. -Charitable giving program and benefits. -Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. -Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. -6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). -Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. -Employee Assistance Program. -401(k) with Company Match up to 6% of pay after 6 months of service.

About Greystar

-Born in 1993 in Houston and now rooted in Charleston, its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build-to-rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active-adult and single-family rentals, logistics/industrial facilities, life-science campuses and modular construction. -Strategic bets include modular homes, life-science labs, single-family rentals and logistics distribution centers — marking it a versatile real-estate innovator. -With a reputation for vertical integration — managing assets, investments and construction in-house — it stands out in an industry of fragmented players.

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