Privately held U.S. home builder since 1980, crafting quality new homes across Midwest and Southeast.
Ensure loan applications and closing documents are accurate, compliant, and provide customer service.
22 days ago ago
Junior (1-3 years)
Full Time
Erlanger, KY
Office Full-Time
Company Size
889 Employees
Service Specialisms
Home Builders
Building Construction
General Contractors
Home Design & Planning
Real Estate Developers
Real Estate Consultants
Home Improvement
Architecture
Sector Specialisms
Office
Land
Industrial
Retail
Role
Description
customer service
closing prep
condition review
loan notification
document verification
commitment letters
Provide exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed.
In preparation for closing, prepares closing instructions, follow-up contingencies and verifies lock information, if applicable.
Review pre-audit and closing conditions, clear all closing conditions, and then authorize the funding of the loan.
Upon approval of the loan, notify the borrowers and appropriate personnel.
Perform timely reviews of conditions submitted, as well as loan resubmissions.
Answer questions and advise customers regarding loans and transactions.
Review all pre-closing requirements such as contracts, hazard insurance, flood certifications, and Mortgage insurance certifications.
Prepares Commitment letters, denial letters and cancel files when necessary.
Verify and examine information and accuracy of loan application and closing documents.
Requirements
fannie mae
freddie mac
automated underwriting
word excel
bachelor's
mortgage processing
Must be able to lift and carry approximately 20-25lbs unassisted.
Experience with Fannie Mae & Freddie Mac processing.
Applicant must be detail-minded, have good organizational and time management skills, and the ability to work in a fast-paced, deadline-driven environment.
Good computer skills including basic knowledge of Microsoft Word and Excel.
Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
A minimum of 2-3 years of mortgage loan processing experience.
Experience Processing FHA, USDA and VA Loans.
Bachelor's degree in Finance, Business Administration, or related field is preferred.
Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
Knowledge of Automated Underwriting systems (LP & DU).
Excellent written and verbal communication.
Benefits
Competitive Compensation
Inclusive Leave
Professional Development Training programs
401(k) with Company matching contributions and profit-sharing
Employee Life Insurance
Personal time off
Tuition Reimbursement
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1980 Founded
Year Established
The company was established over four decades ago and has since expanded significantly.
40,000 Homes
Total Homes Built
With a focus on quality and growth, the company has completed over 40,000 residential projects to date.
700M Revenue
Annual Revenue
Annual revenue reflects the company's success and regional influence in homebuilding.
Top 30 Ranked
Homebuilder Ranking
Consistently recognized as one of the top homebuilders in the U.S., highlighting their industry leadership.
It has grown from a local builder into a Midwest and Southeast regional powerhouse.
Headquartered in Erlanger, Kentucky, they operate in Ohio, Kentucky, Indiana, Georgia, Florida, and Missouri, often expanding through partnerships and acquisitions.
Their typical projects include single-family homes, townhomes, condos, and paired patio homes.
They offer personalized design via local Lifestyle Design Centers, where buyers choose finishes, appliances, lighting and more.
The company is a repeat partner with St. Jude Dream Home Giveaway.
Culture + Values
Operating with Rigor – doing things right the first time, with a tightly integrated process that drives efficiency, ensures quality, improves productivity, and creates value.
Creating Value – delighting customers from the ground up by building superior homes on time, on budget, with exceptional quality.
Selling Value – world-class, concierge-level treatment via a customer-centric FUSE sales model with honest, proactive communication.
Standards of Performance – emphasis on leadership, accountability, executional discipline, and keeping the bar high.
Environment + Sustainability
50% Energy Savings
Energy-Efficient Homes
Compared to 20-year-old homes, energy-efficient materials and designs reduce energy costs by up to 50%.
180 Homes Analyzed
HERS Climate Study
Over 180 homes have been analyzed in climate zone 5 to determine energy efficiency metrics.
All single-family detached homes are ENERGY STAR certified via the ENERGYWISE program, including third-party inspection, duct-blast and blower-door tests.
Commitment to locally sourced products in every home.
Inclusion & Diversity
No DEI strategy or gender‑related data publicly disclosed