Guest Services Supervsior

Overview

Supervise guest services staff, resolve guest issues, and ensure high-quality service delivery.

Key Responsibilities

• shift reporting
• team supervision
• guest experience
• compliance management
• process improvement
• reception oversight

Tasks

-Prepare shift reports, track team performance, and assist with administrative tasks as needed. -Supervise, schedule, and support guest services staff to ensure smooth operations. -Lead by example in delivering exceptional guest experiences. -Ensure a welcoming, clean, and safe environment for all guests. -Monitor service delivery to ensure high satisfaction and consistency. -Maintain accurate records of guest interactions and report trends or recurring issues. -Assist with onboarding and continuous training of guest services staff. -Ensure compliance with health and safety, privacy, and company operational policies. -Coordinate with other departments (e.g., housekeeping, security, maintenance) to ensure seamless service. -Provide coaching, guidance, and performance feedback to team members. -Handle and resolve guest inquiries, complaints, and escalations in a professional and timely manner. -Support management in reviewing and improving guest services processes. -Oversee the day-to-day functions of guest services including sign-in/sign-out, information desks, reception, concierge services.

Requirements

• software
• leadership
• communication
• conflict resolution
• supervisory
• multitasking

What You Bring

-Proficient in using customer service software. -Strong leadership, communication, and conflict-resolution skills. -Proven experience in a customer service or guest-facing supervisory role. -Ability to manage multiple tasks and work well under pressure. -Flexibility to work various shifts, including weekends, evenings, and holidays.

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