Administrative Coordinator

Overview

Provide remote helpdesk support for membership/billing portal and manage reporting/training.

Key Responsibilities

• helpdesk support
• troubleshooting
• portal registration
• reporting
• training support
• project support

Tasks

Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Requirements

• problem solving
• excel
• communication
• college degree
• ebilling
• healthcare billing

What You Bring

Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment. High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams. Excellent interpersonal, written, and oral communication skills. Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities. Local candidates are required in the event that on-site presence is needed. Minimum of two years of college education required. Working knowledge of major health care payer systems/applications such as Members Edge, GroupCRM, Group/Agent Portal, eMVP and eBilling. Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required. One to three years in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.

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Benefits

Will this position be required to work onsite for any reason at any time? No, resource will be able to perform this role offsite.

About Kyyba Inc

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