Customer Relations Advanced Apprentice

Overview

Manage customer complaints, drive service improvements and collaborate across teams

Key Responsibilities

• feedback management
• complaint handling
• customer service
• process improvement
• productivity targets
• team collaboration

Tasks

-Delivering exceptional service through a positive, proactive approach to managing customer feedback. -Attentive & Engaged: Actively listens to ensure every concern is fully understood and addressed. -Manage customer complaints promptly, empathetically, and in accordance with established guidelines. -Proactively identify opportunities to reduce complaints and share improvement suggestions with the relevant teams. -Consistently achieve and maintain individual and departmental targets for productivity, quality, and service. -Collaborate across teams and departments to build strong, positive working relationships. -Address all issues with professionalism, empathy, and diplomacy. -Ensure effective resolution of complaints through the most appropriate communication channels to maximise customer satisfaction.

Requirements

• degree
• customer-focused
• team player
• organised
• adaptable
• communicator

What You Bring

-Solution-Oriented: Quick to identify issues and creative in finding practical, effective resolutions. -Customer-focused, committed, and highly self-motivated, with the flexibility to adapt to changing business needs. -Calm Under Pressure: Maintains composure and professionalism, even in challenging situations. -Collaborative Team Player: Works seamlessly with colleagues and other departments to provide the best possible customer experience. -Organised & Efficient: Manages time well, balancing multiple tasks while maintaining high standards. -Flexible & Adaptable: Comfortable adjusting to different personalities and changing circumstances to deliver personalised service. -Conflict Resolver: Turns difficult situations into positive outcomes through diplomacy and problem-solving. -The candidate will have a degree level qualification in one of the following qualifications or similar: Business Administration, Communications, Psychology, Hospitality Management, Human Resources or Customer Services. -Excellent communication skills and proven ability to manage varying workloads, pressures, and deadlines effectively. -Clear Communicator: Confident in both written and verbal communication, able to convey information effectively and understand customer needs. -Empathetic Listener: Skilled at connecting with customers, understanding their perspectives, and building trust.

People Also Searched For

Benefits

-25 days annual leave per year plus bank holidays – additional service days accrued after 5 years -Employee Assistance Programme and Virtual GP -Access to self-service training platform containing over 200 Bosch approved programmes -Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing -Enhanced pension contributions -Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events -Networking opportunities across Bosch UK including a mentoring programme -Eligibility for our Company Performance Bonus -Discounts on products from across the Bosch Group -Volunteering days -Cycle to work scheme with discounts on push-bikes, e-bikes and accessories -Subsidised onsite café and canteen -Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits

About Worcester Bosch

-A leader in heating technology. -A pioneer in energy-efficient solutions, offering cutting-edge systems for heating and hot water. -Specializes in gas, oil, and renewable heating technologies, including solar thermal and heat pumps. -Provides reliable solutions for both residential and commercial clients, focusing on energy efficiency and performance. -Projects include domestic heating systems to large-scale commercial installations. -Develops products meeting stringent environmental standards, maintaining a reputation for quality and innovation. -Consistently recognized for commitment to delivering high-performance and durable systems.

Sector Specialisms