General Community Manager

Overview

Lead and manage a regional community management team to achieve financial and resident experience goals

Key Responsibilities

• team mentoring
• crm management
• financial reporting
• budget management
• survey response
• resident communication

Tasks

-Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values. -Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience. -Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle. -Decisions made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impacts to co-workers, supervisor, department and/or line of business. -Works with Community Relations Team (CRT) to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments. -Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment. -Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity. -Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company expectations, maintaining and enhancing portfolio’s online reputation. -Oversee resident communication, facilitate resident relocations, expedite new applicant lease processes, and organize resident events. -Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. -Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting. -Oversees and supports Community Account Manager and team during collection process, ensuring delinquency is maintained within company targets. -Regularly engage with Community Relations Managers and General Operations Managers to strategize ways to improve the customer improve the customer experience, associate engagement, and team effectiveness.

Requirements

• travel
• community management
• supervisory
• analytical
• strategic
• degree

What You Bring

-This role requires the ability to travel between the regional collection sites, with the possibility of traveling for training/conventions, etc. -Requires the ability to work Mondays through Fridays on-site at one of the regional sites or their assigned Hub. Must be able to work weekends or after hours on rare occasions if there is a business need or emergency. -Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups. Ability to motivate and negotiate effectively with key employees and client groups to take desired action. -5+ years of community management experience with 2+ years of supervisory experience. -Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks. -Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. -Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. -High school diploma or GED equivalent is required or a bachelor’s degree (BA/BS) from 4-year college or university is preferred. -Demonstrate ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.

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About Essex Property Trust

-Founded in 1971 and became a NYSE-listed REIT in 1994, evolving from a small real estate company to a major player in the real estate sector. -Focuses on multifamily apartment communities, concentrating on supply-constrained West Coast markets. -Typical projects include coastal suburban and urban apartment communities, often featuring flexible leases and premium amenities. -Recognized as a leader in multifamily residential properties along the Pacific Coast.

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