Head Valet - Laundry

Overview

Manage laundry, uniform and valet services, leading a multicultural team to uphold Dorchester standards.

Key Responsibilities

• inspections
• shift ops
• budget reporting
• inventory control
• order procurement
• valet ops

Tasks

-Completes inspections of returned items to ensure they are cleaned correctly, no stains, damage and holds people accountable for corrective action. -Oversee the daily shift operations of the department to ensure all areas are covered and processes are followed. -You’ll also participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. -You will guide, lead and motivate the laundry team with passion and commitment. -You will prepare the monthly laundry reports and compare actual costs to budget/forecast. -You will conduct inventories and are responsible to maintain all records for par levels, discards and losses. -Prepare orders for all operating equipment in the department, new uniforms and additional linen requirements. -You will be responsible for overseeing of the Uniform, Linen and Valet Operations to ensure our guests and colleagues receive nothing but the best experience. -You’ll bring your unique personality and passion to the role and the team. -You are responsible for the daily operation of the Valet Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas. -You will assist with all recruitment processes, departmental training and disciplinary procedures. -Ensuring guest and colleague satisfaction while maintaining the operating budget. -Works with the external laundry provider to ensure the timely pickup and delivery of guest laundry, uniforms, rooms linen, spa, pool, gym and food & beverage linen.

Requirements

• pms
• payroll
• budgeting
• problem solving
• leadership
• 5-star

What You Bring

-As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done. -You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate. -You will be able to comprehend budgets, P&L statements, payroll and purchasing systems to assist in the financial management of the department. -You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment. -You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests. -You will have a least 3 years’ experience in a similar position in a luxury 5-star brand, with some pre-opening or major refurbishment experience. Middle East experience would be advantageous. -You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences. -English is the primary language used in our hotel. You can comfortably communicate in this language. -Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.

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Benefits

-Transportation Allowance -50% off at bars and restaurants within all our sister Dorchester Collection hotels -Competitive Salary Package -World-class Development Opportunities -Life Insurance -Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Valet, you’ll have the opportunity to bring these to life and continue to create our legacy. -Private Medical Insurance -Meals on Duty -Annual Flight Allowance -Housing Allowance -Complimentary stays with breakfast included in our sister Dorchester Collection hotels -Uniform provided by the Company with complimentary laundry

About The Lana, Dubai - Dorchester Collection

-A symbol of opulence and refinement, this exclusive hotel sits at the heart of Dubai's most vibrant district. -It blends the finest architectural design with world-class service, offering an unparalleled luxury experience. -Its rooms and suites are designed to offer comfort and sophistication, with a focus on personalized service. -The hotel boasts cutting-edge amenities, including exceptional dining, wellness facilities, and event spaces. -Guests can expect a curated experience that reflects the essence of modern luxury in the heart of Dubai. -The Lana also stands out for its panoramic views of the Dubai skyline and the serene waters of the Arabian Gulf. -Located close to iconic landmarks, it is a prime destination for both leisure and business travelers seeking high-end experiences.

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