Microsoft 365 Support Administrator

Overview

Provides global M365 support, admin, and integration for Finning’s cloud suite.

Key Responsibilities

• m365 docs
• stakeholder liaison
• servicenow monitoring
• m365 support
• strategic guidance
• tech integration

Tasks

-Create documentation and support procedures for projects that utilize M365. -Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountability and remedy any concerns raised. -Monitor ServiceNow ticket queues and provide timely support -Provide functional and technical M365 and SharePoint support to the business community. -Provide strategic guidance to optimize delivery of Finning’s M365 configurations globally. Liaise with regional IT infrastructure teams to unify service architecture. -Analyze the design and assist in the implementation of new technologies that integrate or inter-operate with M365 features. Ensure 3rd party products are integrated optimally with core infrastructure items. Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies

Requirements

• powershell
• sharegate
• m365
• itil
• azure ad
• technical degree

What You Bring

-Experience with other related applications like PowerShell and Sharegate -3+ years’ experience administering M365 tenants -Solid understanding of ITIL (Information Technology Infrastructure Library) change management processes. -MS Copilot application knowledge and functional User proficiency -3+ years of experience in the development of business requirements and translating those business needs into functional and technical requirements -Speaking and writing Spanish is an asset, but not required. -4+ year technical degree in an IT related field -Organizational change management and project management experience -Experience with Active Directory, Azure Active Directory and M365 Admin platforms -Minimum 3 years’ experience working collaboratively with other developers, technical analysts, vendor partners, business, and operational staff -At least 3+ years of experience administrating SharePoint Online, M365 platform (e.g., Teams, Power Platform, OneDrive, Outlook, etc.) -Previous experience implementing DLP (Data Loss Prevention) & RMS (Rights Management Services) policies is an asset -A minimum of 3 years of experience operating in a help desk environment and supporting and troubleshooting M365

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Benefits

-Career advancement and training opportunities -For this position, the expected salary range is between $85,000 and $105,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications. -An annual bonus as part of the total compensation package -Pension and employee stock purchase plans with company contributions -Great people and place to work with a hybrid work opportunity -Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits

About Finning

-has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy. -operates in key global markets including Canada, South America, and the UK. -specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors. -plays a crucial role in powering large-scale infrastructure projects and driving resource development. -offers parts, maintenance, and innovative technological solutions to clients worldwide. -has supported some of the largest and most ambitious projects globally. -has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.

Sector Specialisms