Customer Care Specialist - Industrial

Overview

Support sales and customer service for TIC customers, handling inquiries, proposals, CRM, and promoting services.

Key Responsibilities

• crm data
• sales support
• quote management
• service marketing
• customer liaison
• revenue growth

Tasks

-Assist in achieving company goals and increasing revenues -Recording and maintaining accurate and complete customer master data in the CRM system -Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area -Function as internal sales and customer contact for all commercial-related topics -Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order -Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team

Requirements

• customer service
• marketing
• salesforce
• workday
• detail orientation
• 2-5 yrs

What You Bring

-Very good customer service skills, high service orientation and communication skills -Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable -For this position you must have the right to work in the UK as we are unable to offer Skilled Worker Visa sponsorship for this role. -Knowledge of Salesforce and Workday is an advantage -Detail orientation and ability to handle multiple tasks/projects simultaneously -2-5 years of relevant work experience desirable

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Benefits

-Fitness & Health Program for a relaxed balance to the daily work routine -Access to Health & Wellbeing Resources -Company pension plan -Flexible working within core working hours -Wellness Reimbursement -Generous company benefit package

About Csa Group

-Through its non-profit standards arm and commercial testing, inspection, and certification subsidiaries, it generates revenue while advancing technical standards. -Typical projects include certifying household products, industrial equipment, energy systems, and medical devices to rigorous safety and performance standards. -Sector specialisms span quality codes & standards, testing & certification, energy efficiency, cybersecurity, industrial and hazardous locations, medical and laboratory equipment, and building products. -Notably accredited by the Standards Council of Canada, its iconic registered mark signals independent validation of safety and compliance. -An unusual fact: its testing arm funds its standards mission, enabling a self-sustaining model blending commercial and public good.

Sector Specialisms

Visa Sponsorship

-no skilled worker visa sponsorship; candidates must already have the right to work in the uk.