Site Lead

Overview

Lead corporate solutions account for Horizon BCBS, driving client satisfaction and growth

Key Responsibilities

• executive reporting
• client strategy
• service delivery
• compliance program
• budget management
• innovation

Tasks

-Creates and delivers effective, executive level reporting -Becomes internal reference for best in class service delivery -Proactively identifies opportunities for expansion and cross selling -Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition -Understands client’s key business drivers; focuses the team to ensure those priorities are aligned with our deliverables -Builds lasting relationships quickly -Proactively identifies areas to incorporate innovation into account operations -Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform -Identify and groom successor candidates to Account Executive role -Develops compliance program to mitigate risk, ensures A/R is maintained within requirements -Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities -Proactively reaches out to other accounts to ensure leading practices are being delivered -Ensures service delivery is high quality and exceeds client expectations -Anticipates needs, responds to client issues in an expedient and professional manner -Advances the firm’s diversity and inclusion priorities by focusing on hiring, rotation and promotion -Develops the budget, manages to ensure plan is met or exceeded in growth and profitability -Innovation - think outside the box to come up with bright ideas to help solve client’s problems -Retains all appropriate business lines and expands business beyond existing product lines or geographies

Requirements

• project management
• 10+ years
• ms office
• mba
• mrics
• business case

What You Bring

-Strong project management skills, able to work to deadlines and under key milestones set by client -At least 10 years’ experience in Hospitality, Facilities Management -Analytical mind - able to assess options -Adept at leading competitive contract renewals in partnership with Solutions Development -Good written and verbal communication skills -Relevant Degree in strategy, economics, business, management, or real estate. MBA and/or management consulting experience preferred. MRICS or other professional designation desirable -High level abilities with Microsoft Office (Excel, Word, PPT) -Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required. -Business case development experience

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms