Inside Technical Consultant

Overview

Provide technical assistance and troubleshooting for HVAC/R systems to dealers and contractors.

Key Responsibilities

• technical documentation
• process improvement
• call tracking
• troubleshooting
• installation assistance
• diagnostics

Tasks

-Provide technical documentation to contractors, engineers and other personnel. -Identify and help implement process improvements. -Document call information into the call-tracking database in the event additional follow-up is required. -Provide troubleshooting and installation assistance of HVAC/R equipment. -Guide callers to the appropriate field personnel if first-hand attention is required. -Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution. -Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.

Requirements

• hvac/r
• sap
• ms office
• 5+ years
• high school
• customer service

What You Bring

-Strong analytical and troubleshooting skills. -Strong customer service skills. -Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. -Excellent verbal and written communication skills. -High school diploma or equivalent experience required. -Strong knowledge and experience in the installation and service of HVAC/R equipment. -Proficient in Microsoft Office Suite. -Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you. -Ability to handle and prioritize multiple technical requests. -Experience with SAP preferred. -At least 2 years related technical consulting experience.

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Benefits

-Mental and financial health programs -Competitive base salary -Excellent medical plans designed to support healthy lifestyles -Outstanding 401k with company matching -Community involvement opportunities -Robust employee assistance program -Employee stock purchase program

About Lennox

-Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems. -It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems. -Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers. -Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.

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