Head Concierge - Full Time
Excel Building Management
Provides full‑service strata facility and building management for premium residential & commercial assets in Australia.
Deliver 5-star concierge services to residents and guests of upscale Sydney apartments.
8 days ago ago
Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Sydney, New South Wales, Australia
Onsite
Company Size
65 Employees
Service Specialisms
Project Management
Construction Services
Facility Management
Building Maintenance
Property Services
Technical Services
Engineering
Design
Sector Specialisms
Residential
Commercial
Strata
High-end Residential
Industrial
Facilities Management
Building Management
Maintenance Services
Role
Description
- Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
- Completing Incident Reports when necessary and responding to emergencies.
- Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
- Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
- Securing resident keys, security devices, parcels, and dry cleaning.
- Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
- Ensuring entry and lifts are tidy and presentable.
Requirements
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2001
Year Founded
The firm was established in 2001 by a chartered architect with a vision to transform Australia’s strata market.
A$5 billion
Assets under management
Oversees over A$5 billion in high-end strata assets across Sydney, managing iconic towers and boutique residences.
- Its financial discipline and client retention reflect steady organic growth and long‑term contracts in the premium property segment.
- Typical projects include capital works, defect rectification, preventative maintenance, compliance management, and concierge/security integration.
- Specialist in strata‑centric sectors such as residential towers, commercial tenancies, strata complexes, and facilities management programs.
- An unusual strength lies in its fully in‑house team—no subcontractors—ensuring consistent quality, institutional knowledge, and seamless delivery.
- Its strategic involvement often begins during pre‑occupation development stages, embedding effective systems from day one.
Culture + Values
- Excel Building Management’s official culture and values are not published verbatim on their website or LinkedIn.
- No exact phrasing available.
Environment + Sustainability
- No net zero target date explicitly stated on the website or LinkedIn.
- No detailed environmental strategy, goals, or results published publicly.
- No measurable metrics (e.g., emissions reduction, energy efficiency) are provided on their website or LinkedIn.
Inclusion & Diversity
- No DEI strategy, outcomes, or gender-related statistics published publicly.
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