Senior Executive - OTC Collection (US Shift)
Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Handle inbound/outbound calls to collect payments and resolve queries for NA/Canada customers.
23 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
Description
inbound calls
portfolio review
collections
dispute resolution
cash application
ar analysis
- Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
- Manage portfolio review calls with internal/external stakeholders.
- Manage collections and provide early stage customer service to avoid any customer complaints.
- Work on disputes of assigned portfolio to drive resolution/closure.
- Work on unapplied cash of assigned portfolio.
- Process adjustments, write off, netting requests, refunds
- Analyze accounts and achieve collection targets as per Dialer Strategy
- Analyzing daily AR reports to drive cash collection
- Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
- Maintain daily adherence as per business requirements
- Coordinate with cash applications team for accurate application of funds and remittance advice.
Requirements
commerce
2-4 years
oracle
getpaid
contact center
communication
- Graduate/Postgraduate/master’s degree in commerce
- 2-4 years of experience required in North America/Canada Collections
- System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
- Work experience in a shared service contact center in mandatory
- Proficiency in GETPAID/Collection tools.
- Proficient in both verbal & written communication with excellent American pronunciation
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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