1st Line IT Support Technician

Overview

Deliver first‑line IT support: ticket handling, hardware maintenance, user account management.

Key Responsibilities

• equipment logistics
• account management
• procurement
• qa testing
• system maintenance
• ticket management

Tasks

-Drop-off/Pick-up of equipment and supplies for multiple-departments -Managing user accounts across various systems -Research/Quoting/Ordering of IT equipment -QA Testing of new systems -Updating and maintenance of IT equipment and networks -Capturing, managing and completing IT support tickets

Requirements

• windows
• macos
• unix/linux
• remote desktop
• communication
• driving licence

What You Bring

-Answering phone and providing support (can be remote desktop support) -Good communication skills; both verbal and written -Experience in Windows & Mac OS -Ability to research problems independently and offer solutions -Extremely organised -Clean driving licence -Knowledge of Unix/Linux is preferable -Fault finding and diagnostics

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