Account Manager, Brand Maintenance

Overview

Manage client relationships, oversee brand maintenance projects, and drive revenue growth.

Key Responsibilities

• contract review
• financial planning
• customer onboarding
• sla mining
• quality control
• account growth

Tasks

-Review terms of contracts for understanding and implementation. -Mentor and develop direct reports and the team, fostering a customer service culture that exceeds client requirements and expectations. -Responsible for the overall planning and performance of goals, objectives, margins, budgets, and forecasting. -Monitor and maintain team adherence to all company, department, and client policies. -Work with the Learning and Development Team on new hire training as well as continuous education for the team. -Lead/attend customer meetings, deliver performance business reviews, resolve customer escalations, and provide corrective action plans as necessary. -Effectively collaborate with cross-functional teams engaged in multi-site or customer projects. -Facilitate the internal onboarding process with new customers in collaboration with New Business Development. -Identify and capitalize on opportunities to grow business within existing accounts through upselling and cross-selling. -Collaborate with the Vice President of Brand Maintenance to achieve strategic business goals. -Lead by example to ensure smooth team operations with a passion to serve and a solution-driven approach. -Manage national accounts for Fortune 500 companies -Manage the performance management process, including selection, hiring, terminations, promotions, performance improvement plans, and annual reviews for all team members. -Partner with the Quality Assurance Manager to mine SLA performance data and develop tactical corrective action plans as necessary. -Ensure quality control of team output, including policies and procedure adherence.

Requirements

• project management
• microsoft office
• bachelor’s degree
• cross‑functional
• negotiation
• problem solving

What You Bring

-Project/program management experience is preferred. -Proven experience leading teams and managing to meet/exceed goals -Familiarity with facilities maintenance or a related industry is a plus. -Demonstrated ability to communicate, present, and influence key stakeholders at all levels. -Strong project management skills with the ability to oversee multiple complex projects simultaneously. -Ability to be on-site at client’s corporate location, as necessary. -Possess a strong focus on productivity, a positive attitude, and teamwork with a driven desire to exceed goals. -Strong adaptability and resilience in a dynamic, fast-paced work environment. -Decision-making, critical thinking, and problem-solving skills. -Prior experience with cross-functional teams engaged in multi-site or customer projects -Prior knowledge and experience in parallel industry preferred -Ability to identify and analyze performance deficiencies and implement progress improvement plans. -Experience delivering client-focused solutions to customer needs. -Intermediate/advanced computer skills, including proficiency in Microsoft Office products. -Ability to remain calm and focused under pressure and stressful situations. -Ability to travel nationally (auto & flight) as required. -Proven negotiation skills -Proven ability to manage multiple accounts simultaneously while maintaining sharp attention to detail. -Bachelor’s degree (B.A.) from four-year college or university preferred or equivalent work experience -Professional and well-developed communication skills. -Ability to work in front of a computer for a prolonged number of hours.

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Benefits

-Company paid Life Insurance -Generous Paid Time Off program + Holidays -Flexible Spending & Health Savings Accounts -Company paid Short/Long Term Disability -401k with Employer Contribution -Medical, Dental, Vision coverage options -Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors -Career Growth Opportunities and Career Mapping -Supportive & Friendly Culture

About Stratus

-Stratus emerged from a vision to deliver high-impact solutions in complex sectors like infrastructure and energy. -With a rich history of successful projects, Stratus has built a reputation for precision and reliability. -Specializing in large-scale construction, renewable energy, and infrastructure projects, they take on challenging and ambitious work. -Stratus has successfully managed a variety of projects, from residential developments to intricate energy systems. -The company is known for its focus on innovation, providing cutting-edge solutions to meet the needs of modern industries. -Stratus stands out for its ability to blend technical expertise with practical implementation, ensuring projects are completed on time and within budget.

Sector Specialisms