IT Support Specialist II

Overview

Provide end-user IT support and assist with infrastructure projects

Key Responsibilities

• network support
• software deployment
• user support
• performance monitoring
• backup management
• server administration

Tasks

-Support network troubleshooting activities, including Wi-Fi, LAN, and VPN connectivity issues. -Support software installations, updates, and patches across various platforms. -Provide comprehensive software and hardware technical support for end users in person or virtually. -Monitor system performance and escalate complex issues to system administrators as needed. -Perform regular backups and assist in disaster recovery efforts to ensure business continuity -Collaborate with senior administrators on infrastructure projects and system upgrades. -Regular team member feedback surveys to drive workplace improvements -Maintain an inventory of IT equipment and ensure timely replacement of hardware components. -Assist in the administration of Windows servers, Active Directory, and the Microsoft 365 environment. -Help maintain comprehensive documentation on IT systems, procedures, and troubleshooting steps. -All employees are responsible for the general upkeep of work and shared spaces -Set up, configure, and maintain workstations and user accounts to ensure optimal performance.

Requirements

• helpdesk ticketing
• microsoft 365
• networking
• active directory
• it degree
• 2+ years

What You Bring

-Experience with helpdesk ticketing systems (e.g., Zendesk, Freshservice, etc.) required -This position must have the ability to handle and manipulate paperwork, files, and office supplies. -Excellent communication and customer service skills -Willingness to learn and adapt to new technologies -Strong problem-solving skills and attention to detail -Familiarity with Microsoft 365 administration is preferred -Punctual and regular attendance is required of all employees -Basic understanding of networking, Windows OS, and Active Directory -This position requires the ability to sit or stand for extended periods while performing office tasks and maintain proper posture and ergonomics to prevent discomfort or injury. -Associate's degree or bachelor's degree in Information Technology, Computer Science, or related field -2+ years of relevant IT experience required -This position requires manual dexterity and proficiency in using computer keyboards, mice, and other office equipment.

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Benefits

-Health Savings Accounts (HSA) with employer contribution -Employee referral program -Various supplemental insurance options -Competitive pay with ongoing performance review -Supportive, values-driven work environment -Dependent Care Flexible Spending Accounts (FSA) -Mental health resources & employee assistance programs -Company-paid life & disability insurance -Paid bereavement & parental leave program -Medical, dental & vision plans -Role specific bonus potential and/or commission programs -401(k) with company match -Team-building and community engagement opportunities -Paid Time Off (PTO) plans, paid holiday and volunteer programs -Employee recognition programs -Tuition reimbursement and leadership development opportunities

About Enclave

-Employs a 360° model for seamless collaboration across project lifecycle. -Active in Midwest and Mountain West regions, focusing on multifamily, mixed-use, industrial, healthcare, and commercial developments. -Projects are regularly recognized for innovation and quality in design.

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